Job Description

The Summary:

This is a newly created role on the APAC IT team. As we scale across four countries and four time zones, we're investing in a dedicated leader for our End User Computing function, someone to
take ownership of the endpoint, identity, and collaboration platforms that our staff rely on every day.

You'll partner closely with the Service Desk, Cyber Security, and Applications functions, and you'll lead a portfolio of strategic projects that are already approved and funded for 2026.
This is a greenfield role with real scope: you'll shape how EUC is delivered across APAC, not inherit a steady-state operation.

This is a hands-on, execution-focused role, not a strategy or leadership position. Strategy and direction are set at leadership level; this role is responsible for driving outcomes and getting the work done across the business.

Key Responsibilities:

• Service Desk leadership, direct line management of the APAC Service Desk team (covering
  AU, JP, SG, and MY), including coaching, performance, development, rostering,
  and on-call coverage across time zones
• Service Desk operations, ITSM platform ownership, ticket triage, SLA management,
  escalation, first-contact resolution, knowledge management, and customer
  satisfaction
• Endpoint lifecycle, Windows provisioning, imaging, software deployment, and patching
  across the APAC fleet
• Identity and access, Microsoft Entra ID, conditional access, SSO, and certificate-based
  authentication
• Mobile device management, corporate Android and iOS estate, including BYOD strategy
  and Mobile Application Management
• Endpoint security tooling, application allowlisting (ThreatLocker), patch management
  (Patch My PC), and sensitivity labelling for email, documents, and files
• Collaboration platforms, Microsoft 365, SharePoint, Teams, and the broader productivity stack
• Enterprise Wi-Fi authentication, certificate management and 802.1X across all APAC sites
• Onboarding and offboarding, design and operation of the joiner/mover/leaver process for
  the region

Must have Experience:

• 5+ years in End User Computing, Workplace Technology, or End User Services, with 2+
  years directly managing technical teams
• Demonstrable experience leading a Service Desk or service delivery function, including ITSM
  tooling, SLA management, team rostering, and on-call coverage
• Deep hands-on expertise across Microsoft 365, Intune, Entra ID, and Autopilot
• Track record delivering enterprise endpoint security tooling (Threat Locker, Defender
  for Endpoint, or comparable)
• Solid MDM/MAM experience, Intune for mobile, or equivalent
• Strong stakeholder management, comfortable presenting to senior leaders and
  translating technical work into business outcomes
• Experience operating in multi-country, multi-time zone environments
• A service-management mindset with a pragmatic approach to documentation,
  knowledge transfer, and operational readiness

Nice to have:

• ITIL v4 practitioner certification
• Experience standing up new operational capabilities from scratch — runbooks, on-call rosters, KB programs
• Familiarity with Zscaler, Tenable, or Cribl

Equal Opportunity Employer

STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.