At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.
The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.
Cavender Subaru of Midland Odessa in Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Encore Deliver Specialist to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.
Veterans and Military spouses are encouraged to apply!
Why Work at Cavender Subaru of Midland Odessa in Midland, Texas:
The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies.
They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 – 60 days after initial delivery while providing an extraordinary customer experience that incorporates the HEART Pillars, and The Subaru Love Promise.
The Subaru Star Delivery Specialist is a vital role, which improves customer retention and differentiates your store in the marketplace!
Primary Responsibilities:
• Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending off-site meetings as requested by Subaru)
• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet
• Ensure new owner familiarity with Retailer’s Service & Parts Department
• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery.
• Maintain a redelivery calendar/schedule
• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)
• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment brochure (paper or electronic), and are introduced to the Delivery Specialist if available
• Be a resourceful Subaru STAR to all departments at the Retailer!
(ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)
• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer
• Track Love-Encore survey results; monitor for continued customer experience improvement
Secondary Responsibilities:
• Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated
• Assist in maintaining the customer’s relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise
• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)
• As requested, assist with scheduling the new owner’s first service appointment
• Assist Retailer in maintaining current customer-facing point of purchase materials
Here is what you will need:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The Cavender Auto Family has been a pillar in the San Antonio and South Texas communities for over 80 years and now we are proud to be part of West Texas. Our mission and motivations are to continually foster relationships with our customers and our team that are built on trust and integrity. We seek to provide our customers with an ownership experience that exceeds their expectations, and to ensure our team members operate in a secure, family environment that promotes their personal achievements, as well as the achievements of our entire team. We are driven by the understanding that our successes will ultimately be determined more by the number of people we help, rather than the amount of product we sell.
If you're looking for a lasting, rewarding career, plenty of opportunities for personal and professional growth, and want to be part of a growing and winning team, we invite you to learn for yourself why Confidence is Cavender!
