Job Description

The Opportunity

This isn’t a typical Digital Product or Design role. There’s no mature
backlog or predefined roadmap telling you what to build next. Instead, you’ll
work alongside Chorus people, customers and community members to deeply
understand needs, explore opportunities and shape digital experiences that
bring the Chorus model to life.

This role blends product management, human-centred design and
innovation practice. We’re looking for someone who can move from discovery and
research, through to prototyping, testing and defining products for delivery.
Someone who enjoys understanding how people, systems and relationships interact
and translating those insights into practical digital solutions.

About Chorus

At Chorus, we believe every person and community deserves the
chance to thrive. We provide aged care, disability, and mental health services
across Western Australia-and we do it differently. Our decentralised, local
team model puts people and place at the heart of how we work — small, empowered
teams delivering care, support, and connection where it matters most.

We’re breaking down the barriers between service and community—and
we’re looking for someone who shares our values to help shape the next
generation of digital experiences that strengthen connection, relationships and
locally led care.

Having recently embarked on a bold digital transformation through our
New Enabling Digital Platform program — we are looking for a Digital Products
Lead and Design Lead who can blend product thinking, human-centred design and
innovation practice to help bring this vision to life.

This role will play a key role in bringing to life our digital ambition—
shaping product direction, facilitating co-design and innovation processes, and
helping deliver digital solutions grounded in the real experiences of the
people who use them.

What You Will Be Doing

• Designing and running user research to understand customer, workforce and community needs, behaviours and opportunities
• Translating research and engagement insights into product concepts, service improvements and digital opportunities.
• Facilitating
  collaborative discovery and co-design with Chorus locals, enabling squads,
  customers and community members.
• Leading ideas
  through the innovation lifecycle — from concept, prototyping and testing
  through to implementation planning.
• Working across
  the full product lifecycle, including shaping product direction, defining
  feature sets and supporting rollout.
• Developing
  user stories, workflows, business requirements and product documentation
  to support delivery teams.
• Running
  digital implementation projects and supporting agile delivery practices
  and ceremonies.
• Leading the
  incubation and testing of new digital solutions through Communities of
  Practice.
• Helping
  strengthen Chorus’ overall product, design and innovation capability
  through tools, practices and coaching.
• Bridging
  community needs, operational realities and technology capability while
  keeping people and relationships at the centre.
• Supporting
  prioritisation, roadmap alignment and smart buy/build/partner decisions in
  a resource-constrained environment.

What You Bring

• Experience in
  product management, product design, service design, innovation or a
  similar role delivering digital products or services.
• Strong
  capability in user research, discovery and collaborative design, with the
  ability to translate insights into actionable product ideas.
• Experience
  moving ideas through prototyping, testing, iteration and implementation
  planning.
• The ability to
  define product feature sets, workflows and business requirements for
  successful delivery.
• Comfort
  working in ambiguity and complexity without needing tightly defined
  direction.
• Strong
  facilitation, collaboration and stakeholder engagement skills.
• Curiosity
  about people, systems and technology, and a mindset that asks “why?”
  before “how?”.
• A willingness
  to “muck in” within a flat, collaborative structure — contributing where
  needed across analysis, testing, implementation, facilitation,
  documentation or change support.
• Ideally,
  experience in community, aged care, disability or human services
  environments, though mindset and adaptability matter more.
• A commitment
  to meaningful impact, not just delivery.

What We Offer

• A genuinely
  different kind of organisation with space for leadership, creativity and
  ownership.
• Work that is
  deeply connected to meaning and community impact.
• The
  opportunity to help shape the future of digital and innovation at Chorus.
• Competitive
  salary with salary packaging benefits.
• Flexibility
  and autonomy within a collaborative, shared-accountability culture.

Application Instructions:

Please submit your application online, including a cover letter and resumé.

We’re reviewing applications on a rolling basis—apply early to be
considered.

Chorus is an equal opportunity employer. Applicants from all cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.