Accor

EN - Reservation Agent - Female

Accor  •  Abu Dhabi, AE (Onsite)  •  8 hours ago
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Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

  • Deliver professional and efficient customer service to all guests
  • Manage incoming calls, emails, and online reservation requests with utmost professionalism
  • Optimize revenue through strategic recommendation of additional services and amenities
  • Provide comprehensive information about our property, facilities, and accommodate special requests
  • Ensure accurate processing of reservations, including correct recording of all guest details and preferences
  • Coordinate with other departments to fulfill guest requests and address any concerns
  • Maintain current knowledge of promotions, rates, and availability to provide precise information
  • Demonstrate thorough understanding of the property's policies, procedures, and services
  • Address guest inquiries and complaints promptly and professionally
  • Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

  • At least 1 year experience in the same field at the hospitality industry.
  • Fluency in English; additional language (Arabic) skills are a plus
  • Exceptional customer service skills with a guest-focused personality
  • Excellent verbal and written communication abilities
  • Strong attention to detail and organizational skills
  • Proficiency in reservation systems and basic computer applications
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Team player with a positive attitude and willingness to learn

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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