Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance

Job Overview
Royal Restoration is a growing property damage restoration company specializing in emergency water mitigation, mold remediation, fire mitigation, contents services, and reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.

We are seeking an experienced EMS (Water Mitigation) Project Coordinator with strong TPA program experience and MICA moisture mapping knowledge to support and help grow our Emergency Mitigation Division.

Position Overview

The EMS Project Coordinator is responsible for coordinating TPA-driven water mitigation and emergency service jobs from intake through completion and invoicing. This role requires a strong understanding of insurance workflows, documentation standards, and compliance requirements under TPA programs.

This position is ideal for someone who understands the urgency and structure of EMS work and can keep multiple projects moving while maintaining compliance and communication.

Key Responsibilities

• Coordinate water mitigation, mold remediation, fire mitigation, and EMS contents jobs
• Manage job intake, work authorizations, and required insurance documentation
• Handle and maintain compliance for TPA programs including:
• Contractor Connection
• Alacrity
• Sedgwick
• Perform and review MICA moisture mapping and drying documentation
• Upload and manage job documentation (photos, moisture readings, drying logs, reports)
• Track job progress from emergency dispatch through completion and billing
• Communicate with adjusters, TPA reviewers, property managers, and customers
• Assist with estimates, supplements, and approval requests
• Ensure all jobs meet TPA KPIs, timelines, and documentation standards
• Coordinate crews, equipment, inspections, and job milestones
• Maintain accurate job status tracking and internal reporting
• Support project managers and field teams to avoid delays and denials

Required Qualifications (Must Have)

• Hands-on experience with TPA programs is REQUIRED
• Contractor Connection
• Alacrity
• Sedgwick
• MICA (Moisture Mapping) software experience is REQUIRED
• Experience coordinating water mitigation / EMS restoration projects
• Strong understanding of moisture mapping, drying standards, and documentation
• Excellent organizational and time-management skills
• Strong written and verbal communication
• Ability to manage multiple jobs in a fast-paced emergency environment
• High attention to detail and strong follow-through
• Comfortable using restoration estimating and project management software

Preferred Qualifications

• Xactimate experience
• Experience with large-loss or multi-site mitigation projects
• Knowledge of insurance billing and invoicing processes
• Prior restoration or construction office background

This position offers an engaging opportunity for professionals passionate about restoring properties and helping clients recover from damages. The EMS Water Mitigation Project Coordinator will be instrumental in delivering high-quality restoration services efficiently and safely.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person
Compensation: $51,938.25 - $62,549.29 per year

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.