Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

EMS Manager

Kalahari Resorts & Conventions is seeking an EMS Manager In this role, you will be responsible for providing and maintaining a safe and healthy workplace for employees and for guests of Kalahari Resorts. You will respond to and document guest injuries as well as perform post incident investigations.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure prompt, professional emergency response and maintain high standards of health and safety across the resort.

This is an hourly management position.

Key Responsibilities

• Oversee and manage the resort EMS department.
• Conducting investigations of accidents, close calls and other safety related incidents occurring with guests and/or associates in conjunction with safety leadership.
• Ensuring all Guest and Associate incident reports are being completed in a timely, complete, and accurate manner.
• Managing incident report documentation files. Ensuring each is well documented and consistent with standards.
• Assisting with production of documents when requested by the corporate claims department.
• Completing guest follow ups after an incident.

What We’re Looking For

• Valid Texas EMS license (minimum EMT-B) required.
• Valid BLS AHA CPR card required.
• Five (5) years’ experience in EMS preferred.
• 2 years of supervisory experience preferred.
• Valid NREMT preferred.
• AHA Instructor, stop the bleed, OSHA, NIMS certifications, preferred.
• This is a full-time position, with various work hours and days, based on Resort's occupancy and special events. This position regularly requires long hours and weekend work.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.