Job Description

Primary Location

Remote

Department

IS Epic

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

*Expected Starting Pay Range

$69,388.80 - $88,608.00

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Join our dynamic team as an Epic Hospital Billing/Professional Billing Analyst, where you'll be leveraging technology to support advancement of our revenue cycle functions in Epic. As a key member of our team, you will support access to tools in Epic to address regulatory compliancy, support operational efficiency and effectiveness, improve patient experience, and increase provider and clinical staff satisfaction, while maximizing revenue capture. This role is ideal for individuals with a passion for collaborating with revenue cycle operations to configure, integrate, and implement informatic solutions to improve the patient and family experience, and optimize revenue outcomes.

REPRESENTATIVE RESPONSIBILITIES

What You'll Do:

As an Analyst I - EMR on the Epic Billing team, you will bring your revenue cycle background, collaboration, coordination, and technical capabilities to the table. You'll work collaboratively with guidance and supervision, taking on a range of assignments related to production support, system updates, and maintenance. You'll have the opportunity to engage in projects driving the administration of Epic Billing tools, technical support, and ensuring exceptional customer experiences.

Leadership

• Take ownership of tasks with sense of urgency and drive them to completion.
• Take initiative and suggest what needs to be done.
• Communicate to supervisor regarding overall issues and roadblocks.
• Work with cross functional teams.
• Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.
• Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.

Professional Growth & Development

• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.
• Participate in instructional sessions.
• Use knowledge to improve skills.
• Develop and maintain positive relationships, both internal and external to CCHMC.
• Demonstrate teamwork.
• Work well with others and fosters a positive team environment.
• Prepare oral and written presentations.

Project Management

• Serve as a resource for application projects and enhancements.
• Effective time management and prioritization of assigned tasks.
• Ability to scope and estimate work effort for small projects.
• Accurate and timely communication of status.
• Effectively collaborate across teams.

Customer Support

• Provide technical support and problem resolution for known issues.
• Develop troubleshooting skills.
• Develop critical thinking skills to enable working through details of a problem to reach a positive solution.
• Escalate unresolved issues with urgency.
• Support a user base through clinical system training and the creation and curation of education and training materials.
• Participate in on-call support rotation and learn basic support processes.
• Interact with all levels of staff throughout the Medical Center in a collaborative manner.
• Strong sense of personal accountability.
• Model outstanding customer service behavior, including timely and effective follow-up with customers.
• Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor degree or equivalent combination of education and experience
• No experience required

PREFERRED

What would we like you to have:

• Direct experience within the revenue cycle environment, understanding the unique workflows and challenges.
• Proficiency in working with Epic Information Systems, including implementation and maintenance.
• Understanding of regulatory requirements as they relate to revenue cycle operations.
• Ability to analyze revenue cycle data trends to improve processes and outcomes.
• Experience collaborating with revenue cycle operations leadership to align informatics solutions with operational needs.
• Ability to effectively navigate a complex healthcare environment.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

 Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

 We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability