Job Title: EMR Analyst
Department LIS & Speciality Clinical Apps
Location: Riedman - Remote
Hours Per Week: 40
Schedule: Full-Time, Day Shift, Monday to Friday (8 am -4:00 pm), On-call includes 1 week on and 5 weeks off
The primary responsibilities of an EMR Analyst include developing an in-depth knowledge of the software with primary focus in the application or area of his or her assigned support area. The analyst will be responsible for troubleshooting reported issues within the software and analyzing the root cause in order to determine resolution. The analyst is responsible for design, build, test, validation and support of the software on an ongoing basis. The analyst must work collaboratively with other application teams and operational owners.
Key Responsibilities:
Effectively communicates to end users and leadership regarding build changes and project plans.
Assists end-users on proper use of the application.
Implements approved changes based on customer-designated priorities.
Effectively manages division of time between incidents, work orders, projects, RFCs and Epic application requirements (nova notes, reportable issues, etc.)
Manages assigned RFCs with minimal assistance and is able to follow defined processes and deadlines.
Able to execute unit and system test cases and document testing results.
Validates build or resolution of issue with end users prior to closing request.
Follows established guidelines for system change control.
Reviews and tests new build and releases prior to implementing in the production environment.
Transfers incidents to other teams after speaking with a member of the other team.
Attends meetings and shows up prepared and on time or declines meeting when cannot attend so meeting leader is notified.
Appropriately maintains voicemail & outlook calendar
Is available and approachable to peers for assistance.
Completes Project Dash accurately, timely and consistently including updates to change requests in Dash (or follows the relevant process for your team).
Documents progress on incidents in Remedy consistently updating task status (status in dash or Remedy tickets) or other reporting processes.
Performs other support and application development tasks as requested by their leader.
Is able to troubleshoot, update and resolve incidents.
Participates in application design, build, validation, and advanced design sessions within assigned areas and document decisions on build worksheets using departmental standard formats.
Performs other duties as assigned.
Minimum Qualifications:
Associates Degree, preferred
Excellent customer service and communication skills
Understanding/knowledge of clinical/peripheral healthcare functions and work processes
Understanding of technology related to functional processes/workflow
Required Licensure/Certification Skills
EMR Certification (to be obtained within 6 month after hire, if required for job function)
Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$62,400.00 - $78,000.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Rochester Regional Health, headquartered in Rochester, NY, is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. We are dedicated to helping our community stay healthy and live fulfilling lives. Together, we find the best way forward to where you want to be. From western to northern New York, rest assured; we’ve got you covered. We see you. We’re with you. We’re here to uplift you—to treat people, not symptoms. To treat you well.
Our experience is nation-leading, neighbor-driven, and rooted in generations of real-life care. Today, we offer comprehensive care from 500+ locations, including 8 hospitals; more than 300 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Global Laboratories, a global leader in patient and clinical trials.
Whatever you need, from every age, to every stage, across every service line, and every symptom... Whatever it is, we’re here for it.
Learn more about Rochester Regional Health at careers.rochesterregional.org.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran
