Job Description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Labor

Opening Date: July 14, 2026

Closing Date: July 28, 2026

Grade / Admin Unit: 22 / Professional/Technical Services

Job Class Code: 0703
Salary: $47,174.40 - $ 65,832.00/Annually

Location: Rockland

This is your chance to join a team of hardworking professionals who support job seekers and businesses across Maine. If you enjoy working with the public and have an enthusiastic energy to make a difference by connecting individuals with employers and a positive approach in assisting individuals gain the skillsets needed to be successful in the workforce, then this career is for you!

This position works to develop and coordinate specialized employment, training, and/or employer services and supports the CareerCenter manager by providing functional leadership to staff and ensuring excellent customer service. Work involves assisting customers with employment and training needs as well as referrals to other services and assisting employers with recruitment and training services. Local area travel will be required and state-wide travel on occasion. Excellent customer service is a must!

Primary responsibilities include:

• Conduct and interpret assessments, case management, career counseling and job placement with job seeking customers.
• Contact, visit and consult with employers to assist with workforce needs including recruitment, training and retention and connect business to available services. Promote recruitment from diverse workforce pools.
• Direct and coordinate work activities including counseling, recruitment, and referral services.
• Develop, design, oversee, and report on employment and training programs, monitoring procedures, surveys, and program performance data to maximize program effectiveness and efficiency and recommend program changes.
• Write reports, respond to inquiries, document services and program activities and provide information.
• Confer with local community groups and members to provide information on program goals and objectives.
• Make presentations to small and large groups.

Knowledge, Skills and Abilities that are essential for success in the position:

• Knowledge of the agency goals, objectives, procedures, and policies.
• Knowledge of occupational groups, job families, and employers.
• Ability to understand and interpret applicable federal and state laws, rules, regulations, and guidelines.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations.

Minimum qualifications:

Any combination of education and/or work experience that demonstrates competency in:

·Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.

·Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

·Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.

·Planning/Organization Skills Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

·Teaching Others: Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others on how to perform tasks, acts as a mentor.

Preference will be given to those applicants demonstrating:

• Quality focus and the ability to guide and deliver exceptional customer service.
• Effective written and verbal communication.
• Effective listening and ability to lead and work in a team.
• Problem solving with the ability to identify and analyze situations.
• Experience using virtual communications platforms such as MS Teams and Zoom.

Contact information: Questions about this position should be directed to Susan.A.Leclair@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave Additional, unpaid leave may also be available, under the Family and Medical Leave Act

• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.