Job Description

Provides case management and support services to individuals with disabilities that serve as barriers to maintaining
and obtaining employment; identifies participants’ needs and resources to meet those needs to assist participants
with placement/ graduation; and serves as a liaison between supervisors and program participants to ensure
contract expectations and reasonable accommodations are met.

Qualifications

Demonstrates Palmetto Goodwill’s Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and
Vision in all aspects.
• Assists in identifying support/ training services for all participants from enrollment to graduation.
• Generates written reports on a timely basis documenting each participant's progress in program.
• Maintains all necessary documentation required by the agency and other regulatory and funding agencies.
• Maintains close working relationship with referral sources, service providers and trainers to help facilitate
meeting the needs of participants.
• Obtains documentation regarding potential participants to determine their eligibility for the AbilityOne
program.
• Completes comprehensive assessment of potential program participants based on agency policy and
procedures.
• Maintains a consistent presence on contract sites via site visits (in accordance with agency policy).
• Gathers input from Project Managers and Supervisors for evaluation of participants’ progress.
• Assists program participants in developing reasonable accommodations that will address functional
limitations and support participants to successfully perform necessary duties in the AbilityOne program.
• Refers program participants to necessary trainings and resources that will assist and promote graduation
efforts.
• Maintains files that are compliant with AbilityOne Commission regulatory requirements.
• Completes initial and annual Individual Eligibility Evaluations (IEEs) that are clear, concise, and compelling and
within the timeframes defined by company policy and procedures.
• Assists Employment Specialist IIs and IIIs with paperwork as needed in coordination with Project Manager.
• Attends all required staff meetings and participates in one-on-one discussions with program participants when
asked for support by Project Managers, ES IIs and/or ES IIIs.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same
to meet CARF, Department of Labor and other regulatory standards.
• Perform other job-related tasks as assigned.
Qualifications
• Read and interpret documents such as educational, medical, and mental health information.
• Research from various s sources (including internet), gather, and analyze data as it relates to Employment
Service needs.
Prepared: 01/04/99 Revised: 08/29/24 Reviewed: 08/29/24 Approved by: Contracts, HR
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Prioritize and organize workflow and interact with team member in all capacities within the organization.
• Respond effectively and efficiently to inquiries and/or complaints.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or
adaptable as work requirements change.
• Work effectively in a team-based environment; interact professionally with a highly diverse team member
base on a regular and routine basis.
• Exercise discretion while regularly managing confidential information.
• Write routine reports and correspondence.
• Multi-cultural sensitivity; the ability to demonstrate a sensitivity and awareness of diversities in people and
cultures.
• Proficiency in Microsoft Office Suite.
• Excellent written, verbal, and interpersonal communication skills.
• Enthusiasm for the mission of the organization.
• Ability to pass a criminal background check; obtain and maintain the required secret security clearance.
• A valid driver’s license and automobile insurance acceptable to Goodwill’s liability insurance carrier. Frequent
travel is required