Job Description

Posting number: 1002575

Department: Social Services

Division: Social Services

Job classification: Employment Service Supervisor

Posting type: Promotional

Categories: Social Services

Summary

Supervise and administer employment and child care programs while complying with local, state, and federal policies, by providing supervision to staff regarding work assignments; monitoring cases to ensure objectives are met; holding conferences to review cases; identifying case issues and solving them; evaluating task environment and makes recommendations to management; reviewing personnel behavior and recommending disciplinary actions as necessary; monitoring VIEW, Child Care, and SNAPET budgets; maintaining financial reports and records; and developing and maintaining cooperative relationships with both public and private parties.

Examples of duties

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Provides administration and supervision for programs by reviewing case management to ensure proper implementation of policies; coordinating and monitoring staff activity; training new employees on government policies; maintaining high-level authority for controversial case decisions; mediating with employees and customers; maintaining Employment Services cases as needed; providing backup to all positions for Employment Services and Child Care; and attend meetings and trainings to review policies and procedures.
• Handles staffing functions by making staffing recommendations to management; implementing disciplinary actions as necessary; training employees in policies and procedures; holding staff meetings to relate information and discuss issues; and provide coaching and motivation to staff. Completes employee evaluations. Monitor cases to ensure that caseloads are evenly distributed. Provide weekly updates to supervisor, process timesheets for unit as well as monitor annual and sick leave.
• Supervises and handles financial responsibilities by monitoring program expenditures; monitoring budget progress and making changes when necessary; making budget recommendations to management; handling orders for gas cards and tokens for transportation services; preparing monthly expenditure reports for transportation services; and maintaining gas card and token inventories and balances.
• Maintains and fosters cooperative relationships by coordinating unit work on various levels; handling coordination with community agencies and other units; coordinating training objectives with external contractors; and communicating with customers for positive developments.
• Handles special project assignments; administers Family Unification Program for the Danville Redevelopment and Housing Authority; serves on relevant community boards; and acts on behalf of the director as designated.

ADDITIONAL DUTIES

• Performs additional duties as assigned.

Qualifications

Education and Experience

Bachelor’s Degree, with broad knowledge in a general professional or technical field; and three to five years of experience, including at least two years of appropriate and related experience in a Human Services related area.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above

Certifications/Licenses

• Valid Driver’s License with acceptable driving record according to City Criteria

Job Knowledge

Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others.

Reading

Advanced: Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents.

Writing

Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math

Intermediate: Ability to apply fundamental concepts of theories, work with advanced mathematical operations methods and functions of real and complex variables.

Communication Skills

Recommendations regarding policy development and implementation are made and/or recommended. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.

Independence and Decision-Making

Normally performs the duty assignments with substantial discretion and within broad parameters defined by general organizational requirements and accepted practices. Overall results determine job performance.

Technical Skills

Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Fiscal Responsibilities

Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations.

Supervisory Responsibilities

Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments. Typically, a first line supervisor.

Supplemental information

PHYSICAL DEMANDS

Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.

NON-PHYSICAL DEMANDS

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• May frequently experience time pressure, emergency situations, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work.
• May occasionally experience irregular work schedule/overtime and noisy/distracting environment.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE

Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.

WORK ENVIRONMENT

The work is typically performed in an office environment, where there is rare exposure to communicable diseases and physical danger or abuse.

The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.