Job Description

Drive strategic partnerships, performance and growth through exceptional relationship management.

At CoAct, we’re driven by the power of collaboration. As our Employment Services Specialist, you’ll play a pivotal role in nurturing our most valuable client relationships, ensuring service excellence, operational performance and long-term growth across a diverse range of programs.

This is a dynamic and influential position for someone who thrives on connecting strategy with delivery, translating client needs into tangible outcomes that deliver long-term impact.

About the Role

Your key responsibilities include, but are not limited to:

• Partner with clients to understand their business models, strategic goals, and operational priorities.
• Drive account performance through regular reviews, data analysis, and proactive risk mitigation.
• Manage and strengthen relationships with key clients across multiple programs
• Oversee contract performance and ensure compliance with service agreements and quality standards.
• Collaborate closely with internal teams and align delivery models with client expectations and strategic priorities.
• Prepare and present tailored reports, insights and recommendations to support continuous improvement and business growth.

About You

We’re looking for the kind of person who:

• Spots what matters fast, then turns it into a clear plan and gets momentum behind it.
• Can move from “great idea” to “here’s the roadmap, owners, timelines, risks, and how we’ll measure success”.
• Brings people along, connecting the work to the bigger purpose so stakeholders genuinely commit, not just comply.
• Influences confidently without formal authority, including with senior leaders and strong personalities.
• Is comfortable with regular travel and flexing hours when needed to get outcomes over the line.

Skills and Experience

• Strong background or experience in Transition to Work (TtW) is highly desirable. Exposure to, and the ability to learn all Employment Services Programs including Inclusive Employment Australia (IEA), and Workforce Australia (WFA) is required.
• Ability to interpret data, analyse performance and make evidence-based recommendations
• Excellent stakeholder management skills, with the confidence to engage at all levels.
• Demonstrated ability to prepare strategic reports for senior leadership and board audiences.
• A proactive, solutions-focused mindset with a commitment to service excellence and continuous improvements.

What can we offer?

• Competitive salary with the opportunity to salary package up to $15,900 per year, plus performance-based incentives of up to $10,000 per year.
• Work from home with flexibility arrangements to support work-life balance and individual needs.
• Mobile, health and wellbeing allowance.
• Additional wellbeing leave (extra 13 days on top of your annual and personal leave).
• Corporate health insurance discounts.
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024.
• Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia.
• Be apart of a recognised Disability Confident Recruiter (DCR), reflecting our commitment to inclusive recruitment practices and creating opportunities for people with a disability

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Your next steps

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the " Apply Now" button.

If you are shortlisted for the role, the Recruitment Team will share with you the recruitment toolkit to prepare you for the next stage of the interview process which will include a panel interview and 90 Day Plan Presentation.

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, please contact our Recruitment Specialist, Deanna, at recruitment@coact.org.au.

If you require any adjustments during the recruitment process (including receiving information in a different format), please contact our recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustment requests only. We’re unable to return calls that are not related to adjustments. For all other enquiries, please contact us via email.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.