Job Description

Employment Type: Full-time (Short-term Contract)
Department Employment and Settlement Services
Union: Excluded
Salary: $17.60 per hour
File #: 26-ESS-05
Posting Date: July 28, 2026
Posting Close August 05, 2026
Reason for vacancy: New

The Employer Services and Retention Support play an essential role within Dixon Hall’s Employment and Placement Services team. In this position, you will assist the Employer Engagement team in understanding workplace expectations from employers, connecting clients with employers, and navigating their employment experience. You will work alongside Job Developers to coordinate onboarding and training processes for employers; conduct follow up communication with clients to retrieve employment related documentation and help address challenges that arise to promote sustained employment and positive outcomes.

Key Responsibilities:
Employer Engagement and Relationship Management

• Support in organizing hiring events, workshops, and employer guest sessions for client engagement and employer awareness.
• Under the guidance of the employer engagement team, support the hiring, onboarding, and retention of clients from diverse backgrounds, including newcomers and individuals facing barriers to employment.
• Track employer engagement, placement outcomes, and recruitment activities to support program reporting and objectives.

Client Placement and Retention Support

• Assist the team to conduct workplace visits to ensure a safe and supportive environment for clients.
• Follow up with client's post-placement to monitor progress, retrieve employment related documentations, address challenges, and provide guidance for long-term job retention.

Community Connection and Outreach

• Collaborate with community partners, agencies, and local resources to share information and raise awareness about employment programs and supports.
• Participate in community events and local events to expand networks and strengthen employer and client engagement.

Qualifications and Skills

• Post-secondary education in human services, business, or a related field, or an equivalent combination of education and experience.
• Experience working with clients from diverse cultural, social, and economic backgrounds, including newcomers and individuals facing employment barriers.
• Strong relationship-building, networking, and communication skills.
• Ability to manage multiple priorities, work independently, and adapt to changing needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and willingness to learn new software tools.
• High emotional intelligence, patience, and professionalism when working with clients and employers.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
  

Impact:
This role is central to Dixon Hall’s mission of helping individuals overcome barriers to employment. By supporting the engagement for employer relationships, clients in their employment retention, and facilitating access to community resources, the Employer Services and Retention Support directly contribute to meaningful employment outcomes and community well-being.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.