Job Description

Requisition No: 872416

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40045032

Pay Plan: Career Service

Position Number: 40045032

Salary: 44,308.08

Posting Closing Date: 04/02/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME Career Service

POSITION LOCATION: Sarasota,FL(relocation benefits are not available for this position)

EMPLOYMENT SECURITY REPRESENTATIVE II

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a responsible professional position providing career counseling and job placement services to a broad range of clients. Incumbent is to be fully responsive to the clients’ needs for gainful, meaningful employment.

Provide personalized, professional quality service to all clients utilizing the available tools and resources located in CareerSource Suncoast’s Resource Center.

• Greet clients, provide guidance regarding appropriate use of Resource Center.

• Provide new clients with a general orientation to CareerSource Suncoast services.
• Monitor and provide technical assistance to clients.
• Ensure clients are fully registered in Employ Florida (EF) and that they understand the benefits of full registration.
• Provide assistance to clients accessing Employ Florida (EF), other job search websites, tutorials, assessment tools and other computer software resources available to clients.

• Provide assistance with scanning, faxing, copying and other equipment available within the Resource Center. (Excludes repair and mechanics of equipment.)
• Provide instructions to clients after completion of job search activities.. Conduct initial employability assessments with new clients to identify potential barriers, career interests, and requested assistance.
• Refer clients to job openings, training opportunities and other employment related services within the One-Stop provide labor market information to assist with career choices.

• Refer clients to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs, i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Veteran programs.

• Conduct follow up on job referrals provided to customers.
• Record and monitor client interaction and contact daily by entering service codes and case notes into Employ Florida (EF)
• Perform applicant searches on job orders and notify qualified applicants.
• Acquire and maintain a working knowledge of all updated job search tools, policies, standards and procedures.
• Maintain all updated materials and resources available to the clients within the Resource Center.
• Regularly provide front desk coverage to include assessing client needs, then providing direct instruction and information, appropriate points of contact, and additional resources in person and via telephone.

• Conduct Reemployment Services and Eligibility Assessments (RESEAs) for selected reemployment assistance claimants, to include a full orientation to CareerSource Suncoast services and the development of an Individual Employment Plan (IEP). Open center every morning including setting up computers for client use and observing any equipment or building issues.

• Perform other related duties as required or assigned in a seamless service delivery system within LWDB 18.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of applicable laws, regulations, policies and procedures.
• Ability to prepare correspondence relating to an employment security program.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively.
• Ability to establish and maintain effective relationships with others.
• Ability to conduct interviews and investigations.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Competency in Microsoft Office (Word, Outlook, Excel).
• Ability to maintain and update Outlook calendar daily and share calendar.
• Ability to effectively conduct Google searches and similar; diagnose for best results vs. scams, etc.
• Basic competency in social media (i.e. LinkedIn) including profile creation and regular monitoring.
• Ability to use a personal computer for communication, documentation, reporting and data collection.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Incumbent must take and pass the Florida Certified Workforce Professional Tier I certification within one (1) year of hire date. Subsequent to the attainment of the initial certification, incumbent must complete 15 hours of continuing education credits per year in order to remain certified.
• Incumbent may be required to travel locally and must furnish own transportation.

Preferred:

• Professional or nonprofessional experience in areas related to employment security –interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis

• High school diploma or GED

Pay:

$44,308.08 annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

As an Employment Security Representative II, you will assist job seekers in our resource area with a wide variety of career search tasks, from getting started with Employ Florida to advanced resume and job search assistance. You will be part of the FloridaCommerce team at CareerSource Suncoast, based at our Sarasota location.

The Difference You Will Make:

You will have the opportunity to serve job seekers by assisting them in creating, working toward, and achieving their career goals while overcoming barriers to employment.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Sarasota is a captivating city located on the Gulf Coast that seamlessly blends natural beauty, cultural sophistication, and a relaxed coastal vibe. With its pristine beaches, vibrant arts scene, and abundant recreational opportunities, Sarasota has earned its reputation as a desirable destination for residents and visitors alike.

One of Sarasota’s greatest treasures is its stunning coastline. Siesta Key Beach, often hailed as one of the best beaches in the United States, captivates visitors with its powdery white sand and crystal-clear turquoise waters. The beach stretches for miles, providing ample space for sunbathing, swimming, and beach activities. Whether you’re seeking a tranquil day of relaxation or an adventurous experience in the water, Siesta Key Beach offers the perfect backdrop for coastal enjoyment.

For outdoor enthusiasts, Sarasota offers abundant opportunities to connect with nature. Myakka River State Park, one of Florida’s oldest and largest state parks, boasts diverse ecosystems including wetlands, prairies, and forests. Visitors can immerse themselves in the park’s beauty by hiking its scenic trails, observing wildlife, or taking a relaxing boat tour on the river. The Celery Fields, a reclaimed former agricultural area, has become a popular spot for bird-watching and features picturesque views from its elevated boardwalks.

Overall, Sarasota, Florida, enchants visitors with its natural splendor, cultural richness, and leisurely coastal atmosphere. With its picturesque beaches, world-class art institutions, outdoor recreational options, and culinary offerings, Sarasota provides a multifaceted experience that invites exploration, relaxation, and appreciation of the finer things in life.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program ( Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Qualifying Questions:

• Do you have any customer service experience?
• Please describe your customer service experience. If no, N/A.
• Do you have any experience with web-based customer relationship management (CRM) platforms, such as creating customer accounts, assisting with customer registration, or recording and monitoring customer interactions?
• Please describe your experience with web-based customer relationship management (CRM) platforms. If no, N/A.
• Do you have experience in Microsoft Office?
• Please describe your experience in Word, Outlook, and Excel. If no, N/A.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.