Compliance Officer I- Employment Investigator

The Massachusetts Commission Against Discrimination (MCAD) is the independent state agency that enforces Massachusetts anti-discrimination laws by investigating discrimination complaints to determine whether the case may proceed to conciliation or a public hearing before the Commission. The MCAD also offers remedial and preventative training and publishes resources online, such as model policies, posters, and guides.

The MCAD is seeking a dedicated and motivated individual to join the Investigations Division. As a valued member of the Division, the Investigator performs substantive investigative duties, focusing on discrimination claims within the agency’s jurisdiction. The incumbent investigates complaints; obtains evidence and gathers facts concerning complaints and cases of alleged noncompliance with laws, rules, and regulations; performs related work as required and prepares dispositions recommending a finding. The Incumbent also monitors various activities, services, or functions relating to the prevention of discrimination.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Develops investigative plans and fully investigates complaints of discrimination by using appropriate and available investigative tools, including reviewing document filings, interviewing parties, interviewing witnesses, issuing interrogatories, requesting production of documents, conducting on-site visits, and holding investigative conferences.

• Carries out a review of complaints filed online by constituents and provides assistance to potential filers as assigned. Inputs mail-in complaints into the agency's Comprehensive Case Management System (CCMS), as assigned. Contacts Complainants for additional information to finalize new complaints or to make appropriate amendments prior to authorization for investigation. Refers jurisdictional and novel issues for attorney review; (5) making appropriate referrals in cases not within the Commission's jurisdiction.

• Manages an investigative caseload.

• Completes investigations in a timely manner and keeps case files updated.

• Conduct investigative conferences, as necessary, on assigned cases to allow the parties to present allegations and responses, to identify and request relevant evidence, and to make referrals to mediation where appropriate.

• Refers motions, jurisdictional and other legal issues arising during investigation to the assigned attorney advisor.

• Drafts factually sound, well-reasoned investigative dispositions summarizing allegations of discrimination and defenses, presenting relevant evidence, applying proper legal analysis, and making a recommendation to the Attorney Advisor of probable cause or lack of probable cause based on the obtained evidence and legal analysis.

• Identifies cases that are appropriate for early mediation and makes referrals according to established internal protocols.

• Performs required administrative duties.

• Provides excellent customer service and responds promptly to the public, parties, and constituents.

• Collaborates with Supervisor, Attorney Advisor(s), Investigator(s), Administrative staff, Commission Counsel, the Director of Preliminary Investigations, and the Deputy Chief or Chief of Investigations on any related investigative duties.

• Prepares and submits related reports to his or her supervisor.

• Attends required trainings.

• Performs all other related duties based on the Commission's needs.

Minimum Entrance Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

Substitutions:

A Bachelor's or higher degree may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.