Job Description

Supervision

• Provides supervision to assigned staff.
• Serves as key team member responsible for ongoing evaluation and curriculum design of program.
• Assists in the on-going development and supervision of the SOS Career Center

Client worker recruitment and enrollment

• Oversees outreach activities to enroll and engage individuals experiencing homelessness in the Serving Ourselves program.
• Screens, identifies, and enrolls potential program participants in the Serving Ourselves program and completes required HR documents.
• Leads and facilitates new hire training and orientation for new program participants.
• Enrolls clients and manages Housing Savings Accounts, setting up direct deposits and completing required forms at beginning and end of program.

Supportive Employment Services

• Identifies clients’ strengths, assets, and challenges to develop Employment Action Plans (EAP) leading to attainment and retention of employment.
• Provides on-going support and career counseling to facilitate and ensure successful participation in EAP activities, completion of activities, and goal attainment.
• Promotes and supports employment choices consistent with clients’ vocational goals, interests, and skills.
• Works collaboratively with other Serving Ourselves staff to assist program participants in defining educational goals and increasing job readiness through individual training, group classroom instruction and referral to Boston area community-based education and employment resources.
• Assists in the on-going development and supervision of the SOS Career Center.
• Coordinates group or individual instruction in assigned areas, including but not limited to pre-employment job readiness, vocational assessment, computer literacy, life skills, pre-GED math and literacy.
• Provides employment related services to achieve employment placement and job retention. Collaborates as needed with employers, and job training providers.

Job Matching and Competitive Employment

• Researches and identifies job leads to help clients secure competitive employment.
• Develops and maintains an external network of job training, supported employment, and adult education referral resources.
• Provides on-going job retention support to clients who have been placed in the community and supportive employment.

Department-wide

• Engages all clients using a Housing First approach, delivers services using principles of trauma-informed care and harm-reduction, and promotes racial equity.
• Coordinates referrals and connects clients to key services to help them find and succeed in competitive employment, including but not limited to external housing navigation services, benefits and income maximization, community-based resources, and stabilization services
• Coordinates and delivers services with other Service Ourselves staff, which includes joint service planning, case conferencing, following up on service delivery progress, and reinforcing key and consistent messages to clients.
• Maintains up to date and accurate service plans, client files, and client records/documents, entering timely and accurate data into BPHC’s and the City’s HMIS databases.
• Attends weekly staff meetings and other meetings/trainings as required.
• Actively coordinates with other departments to provide integrated services to guests.
• Other duties as required.

Qualifications

• Experience as case manager/employment counselor in workforce development, job training, adult education, or adult development program
• Demonstrated knowledge of workforce development principles, theories, and practices preferred.