Job Description

Position: Employment Area Manager

Reports to: Director of Workforce and Employment Initiatives

Hours: Full-time/Salary, 40 hrs. per week

Location: Boston, Randolph, Braintree, South Shore area

Triangle's Expectations of Employees:

• Adheres to Triangle's policies and procedures.
• Acts as a role model within and outside Triangle
• Maintains a positive and respectful attitude
• Communicates regularly with the supervisor about department matters.
• Manages time flexibly and efficiently and prioritizes workload.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets department productivity standards.
• Performs duties as required by the workload.

Primary Responsibilities:

• Leads Triangle's MassAbility work in the Roxbury and Braintree area by:
• Supervising Senior Employment Specialists, Employment Specialists, and Job Coaches; providing guidance, support, and professional development; and ensuring the team meets department standards.
• Collaborating with MassAbility's Roxbury and Braintree Area Offices and other state funders to maintain strong relationships, communicate effectively, meet or exceed service expectations, and address client needs.
• Hosting three-way meetings between Triangle, MassAbility, and a potential client.
• Ensuring employment plans are developed and submitted within 10 days of receiving a new referral and implemented throughout the case.
• Communicating changes to employment plans or vocational goals to MassAbility.
• Ensuring all agreed-upon job coaching assignments are fulfilled, hours are tracked, and progress notes are completed.
• Hosting or initiating meetings with support teams.
• Actively seeking local opportunities that support clients' job placement or advancement.
• Ensures placement goals are met.
• Ensures clients referred for services are onboarded efficiently.
• Ensures monthly reporting and billing requirements are met.
• Communicates effectively with the Director of Workforce and Employment Initiatives to ensure department goals are met.
• Collaborates with the Director of Workforce and Employment Initiatives to train all new hires working in the area.
• Maintains a caseload as necessary to meet the area's employment and billable goals and address client needs.
• Maintains organized, up-to-date employment statistics and client data for the area in accordance with department standards.
• Develops and provides evaluations, tools, and resources to support staff in delivering job placement and transition services and to support clients.
• Collaborates with other Employment Area Managers.
• Oversees case management support to address systemic barriers to employment goals and training opportunities, including connecting clients with resources such as childcare and discounted MBTA fares.
• Maintains knowledge of all Workforce Development Department initiatives.

Qualifications

• High school diploma or equivalent
• Bachelor's degree in a related field preferred; an equivalent combination of experience and credentials may be considered.
• Prior experience in a supervisory role preferred
• Proven experience working in the field of Human Services or Workforce Development preferred
• Experience working with MassAbility preferred
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong problem-solving and analytical skills
• Excellent research, organizational, and time management skills
• Effective communication skills
• Ability to travel and access to reliable transportation.
• High level of concentration and attention to detail

Language Skills

• Ability to communicate verbally and to read, interpret, and write documents.
• Additional language skills desired

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.