Job Description

To actively schedule and navigate employees served by Hendricks Regional Health (HRH) Employer Wellness Center partnerships over the phone and in-person. To effectively provide scheduling services, support, education for employees served by HRH employer wellness centers. Scheduling and education support may include: primary care physicians, specialists, marketing, physical therapy, transitions of care professionals, revenue cycle specialists and community resource contacts, while functioning with professional autonomy under the supervision of the Outreach Coordinator/Daily Operations Manager of Wellness and Population Health.

Essential Responsibilities:

1. Primary scheduler for the organization’s overall employer wellness centers: efforts including, but not limited to, the following

a. Support HRH Employer Partners – Manage patient navigation needs from our corporate partners. Working with appropriate staff within HRH and employer partners to ensure proper network coverage and information is disseminated. Work with Tiered Network coordinator as directed for additional support. Serve as main phone support and electronic informational support to all employer partners needing scheduling services.

b. Work with our clinic providers and wellness clinical team members to guide patients to properly covered services.

c. Assist patients as contacted on various referral needs under the guidance of our Tiered Network Navigator.

d. External events – Partner with wellness team members and marketing for participation in community-wide health events and screenings. Responsibilities include activity set-up, participant follow-up, planning and procurement of needed materials and supplies.

e. Communications support – Utilize a variety of social media and other communication platforms to engage the community, HRH associates and wellness program participants. Work with wellness and other health experts to provide appropriate, timely wellness information to the appropriate audience for increased relationship-building opportunities. Example: a regular information update to parents of students in Avon Community School Corporation, one of our key corporate partners.

Supplemental Responsibilities:

Other expected responsibilities include, but not limited to:

• Complete knowledge and command of CareTech scheduling modules.
• Maintain active list of HRH Employer partner participants including such information as key contact information, services provided for each respective organization, etc.
• Coordinate wellness-related community events in conjunction with Population Health Manager.
• Provide phone support/customer service needs for wellness-related inquiries and needs.
• Support the mission, values and philosophy of HRH by complying with all employee minimum standards. Uphold organizational and professional ethics.
• Keep industry and job-related skills, knowledge and expertise current.
• Initiate suggestions or assist in identifying opportunities to streamline or automate scheduling practices for the wellness team and the audiences it serves.
• Participate in appropriate department and hospital meetings/committees.
• Complete administrative support responsibilities for the department.
• Evaluate areas of responsibility and initiate performance improvement processes as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Education and Experience:

1. Excellent knowledge of Word, Excel- Office Suite.

2. Knowledge of eCW a plus.

3.Familiarity with HRH physician practices a plus.

Work Shift :

1st Shift (United States of America)

Scheduled Weekly Hours :

40