Job Description

Start your career with a global business that helps millions of Australians secure their financial future.

At MUFG Pension & Market Services, you’ll join a supportive, diverse team within Australia’s leading superannuation administrator. No prior superannuation experience? No problem — you’ll receive on‑the‑job training, structured support and clear career pathways in a fast‑paced, purpose‑driven industry, backed by the strength of a global organisation.

About the role

As an Employer Solutions Officer (ESO), you’ll be the first point of contact for a portfolio of employer clients, providing high‑quality customer service and administration support This is a highly collaborative, entry‑level role ideal for someone with a strong customer service or telephony support background who enjoys solving problems, communicating clearly, and delivering a great customer experience.
You’ll work closely with the Client Relationship Team, Employer Services Group and internal administration teams to ensure employers receive timely, accurate and seamless support — particularly during onboarding and ongoing administration.
Please note this is a 6-month fixed term contract with a strong view for ongoing work. Must have minimum 6 months full time working rights.

What you’ll be doing day to day

• Responding to employer queries via phone, email and other channels, delivering excellent customer service at first point of contact
• Managing employer administration requests and following through to resolution within service standards
• Proactively monitoring employer accounts to ensure information is accurate, complete and up to date
• Supporting employer onboarding and engagement activities, including presentations or site visits where required
• Liaising with internal administration teams to coordinate and complete employer-related tasks
• Identifying issues, investigating root causes and resolving problems efficiently
• Maintaining accurate records and providing updates and reporting to internal stakeholders
• Contributing ideas to improve processes, efficiency and the overall employer experience

What we’re looking for

This role suits someone early in their career who is confident speaking with customers and motivated to build a future in financial services.
You’ll bring:

• Proven experience in a customer service or telephony‑based support role
• Strong oral communication skills and a professional phone manner
• Clear, confident written communication
• A genuine passion for delivering high‑quality customer service
• Problem‑solving ability and confidence handling enquiries or issues
• Strong attention to detail and ability to manage multiple tasks
• Confidence using Microsoft Office (Word, Excel, Outlook)
• A willingness to learn and an interest in the superannuation or financial services industry

Some of our employment benefits

• Flexible working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well‑being Leave
• Employee Recognition Program
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development – self‑paced learning and educational assistance
• Employee discounts – including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value diverse talents and perspectives and promote a flexible, blended work environment where our people can thrive. We believe diversity drives better client outcomes, continuous improvement and growth.
We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities, religious or political belief, marital or family status or caring responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and a cover letter outlining your customer service experience and interest in the role.
Candidates must have relevant work rights to be considered. Successful applicants will be required to complete background screening prior to commencement.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.