Job Description

Employer Services Manager

Location: Birmingham ( Covering West Midlands Area)

Salary: £37,500 per annum

Hours of work: 37.5 hours

Contract: Permanent

As the Employer Services Manager, you will lead the Employer Services team within the region to generate appropriate work opportunities for participants.

The ESM will be accountable for the management and performance of the Employer Account Team, the Employer strategy and account management of national employer relationships.

As the Employer Services Manager, you will:

• Set targets and KPIs in-line with operational and budgetary objectives.
• Facilitate the development of the team and provide appropriate support, training and coaching to ensure team has requisite skills to deliver the strategy.
• Conduct individual review meetings with all members of the team to review performance and progress against KPIs, set objectives and discuss appropriate support.
• Maintain excellent understanding of the Restart Programme working with the Head of Employer Services to identify and maximise opportunities and targets for the Employer Services Team.
• Develop influential relationships with key employers, employment bodies and other external organisations to enhance the opportunities for the volume, account managed and embedded service offer.
• Ensure all documentation, systems input, and paperwork is compliant and of a high quality.
• Undertake spot audit checks, employer feedback and operational reviews to ensure quality standards are being met.

As our Employer Services Manager, you will have:

• Experience of successfully working in a fast paced, target driven environment.
• Experienced in setting, working to and exceeding targets (individual and team)
• Successful proven achievements of sourcing and closing new business opportunities.
• Understanding of local labour market trends and drivers and how to use these to maximise participant outcomes.

The Restart Scheme is a specially designed programmed which gives participants who have been out of work for 9 plus months, intensive and tailored support to help find sustained work in their local area.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us alewis@ingeus.co.uk to discuss how we can support you

Please note, if we receive a high volume of applications, the role may be closed early.