Recruiter - Lorena Padilla
Position reports to: Omar Martin Rivera
Work schedule: Hybrid, going to the office in Santa Fe for 4 days
The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.
How you'll make and Impact: • Provides service and end user support during maintenance checks or dispatches• Diagnoses errors or technical problems and determine proper solutions• Produces timely and detailed service reports• Documents processes• Collects and analyzes performance data to provide technical assistance• Provides technology support as needed for events• Ties workflow to schedule• Accurately documents solutions related to complex issues• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Team Dynamics: • Customer-centric and oriented to service delivery• Attention to detail, strong communication skills• Passionate about technology• Ability to lift and move hardware• Strong knowledge of Windows 10 and 11, Office products
Education• Bachelor's in Information Technology or equivalent• ITIL V3 or V4 certification Experience• +2 years of experience as a Desktop Support Specialist or End User Support
• Experience with ServiceNow
• Active Directory administration
• Networking fundamentals
• Excel proficiency
• Mac environment support
Skills/Certifications• Strong knowledge of Windows and Mac operating systems• Strong knowledge of Windows 10, Office products • Familiarity with desktop, laptops mobile devices, printers or other devices• Familiarity with Active Directory, ITIL Service Management and ticketing systems
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
