Job Description

Are you organised, proactive and great at building relationships? Do you enjoy working at pace and helping people find solutions?

KU is looking for a Casual Employee Support & Staffing Coordinator to support our casual workforce and help services secure the staffing they need each day. This is a fast-paced and rewarding role that combines workforce coordination, customer service and problem solving. You'll work closely with casual employees, Directors and service teams to ensure staffing needs are met and our casual workforce remains engaged and connected to KU.

About KU

KU Children's Services is one of Australia's leading not-for-profit providers of early childhood education and care. For more than 130 years, KU has been dedicated to improving the lives of children, families and communities through high-quality education and care.

About the Role

The KU Casual (KUCAS) Employee Support & Staffing Coordinator plays a key role in supporting the operation of KU's casual workforce booking system. Working as part of the People and Culture team, you will proactively source and coordinate casual employees to fill vacant shifts, support services with staffing enquiries and build positive relationships across the organisation.

This is a hybrid role, offering a blend of working from home and from KU's head office on York Street in Sydney CBD. You'll enjoy the flexibility of a hybrid work environment while remaining connected to a supportive and collaborative team.

Key Responsibilities

• Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU services.
• Support the onboarding, induction and ongoing engagement of KU Casual Employees.
• Build and maintain positive relationships with casual employees and service teams.
• Provide guidance, training and support on the KUCAS booking system and associated staffing processes.
• Assist with staffing enquiries and workforce coordination requirements.
• Monitor and resolve booking and system issues.
• Maintain accurate records and prepare workforce reports.
• Contribute to continuous improvement initiatives and workforce projects.

Work Pattern

This role supports services during peak staffing periods and operates across a rotating roster.

You will work a combination of:

• 6:30am to 12:30pm
• 11:30am to 5:30pm

Flexibility to work both shift patterns is an essential requirement of the role.

About You

You thrive in a busy environment, enjoy helping others and can confidently manage multiple priorities.

To be successful, you will have:

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• The ability to manage multiple tasks and competing priorities.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Outlook, Teams and Excel.
• Sound problem-solving skills and the ability to use initiative.
• A positive, team-focused approach and a willingness to learn.

Experience working in a busy customer service, call centre, recruitment or staffing environment will be highly regarded. We're looking for someone who enjoys working at pace, communicating with a wide range of people and helping services find staffing solutions.

Experience in workforce planning, rostering, recruitment or the early childhood sector will be highly regarded.

Why Join KU?

• Hybrid working arrangement with a blend of office and work from home days.
• Convenient Sydney CBD office location.
• Regular and predictable rostered hours.
• A supportive and collaborative team environment.
• Work for a respected not-for-profit and for-purpose organisation committed to improving outcomes for children and families.
• Opportunity to develop relationships, valuable coordination, systems and stakeholder management skills.
• Make a genuine impact by helping KU services secure the staff they need to provide high-quality education and care.

Apply Now

If this sounds like an opportunity you would like to explore, please submit your applications in only three steps:

1. Hit the 'APPLY NOW' button
2. Upload a copy of your updated cover letter outlining how you meet the criteria
3. Upload a copy of your updated resume

For inquiries, please contact Sarah, People Services Partner on 02 9268 3959 or via careers@ku.com.au (please note applications are not accepted via this email).

KU is committed to social justice and human rights, inclusion and diversity, and equal employment opportunity. We recognise the voice of Aboriginal and Torres Strait Islander peoples and promote their participation at KU.

KU Child Safe Statement of Commitment

KU Children’s Services is a child safe organisation committed to protecting children from harm and abuse. The safety, rights and best interests of children are paramount and inform all aspects of our decision-making. Our longstanding commitment to child safety and wellbeing is demonstrated by our zero tolerance for child abuse, a strong culture of reporting concerns, and respect for children’s voices and participation. We embed the Child Safe Standards in everyday practice, comply with child safe legislation, and foster a culture in which children are safe, valued and heard.