Job Description

Employee Support and Wellbeing Advisor

Department: Human Resources

Employment Type: Part Time

Location: Chelmsford - HQ

Here at Marlborough Highways we are looking for the perfect person to fill our newly created part time role, Employee Support and Wellbeing Advisor. This role will provide confidential and compassionate support to employees in matters relating to their personal lives. This includes guidance, signposting, and practical support around areas such as housing, financial pressures, bereavement, family challenges, stress, anxiety, and general life difficulties.

The role exists to support the whole person — helping employees navigate personal challenges so they feel supported, valued, and able to thrive both personally and professionally.

This position is distinct from HR and does not deal with workplace investigations, performance management, or disciplinary matters.

The role will be part time, around 25 hours, however we are flexible and willing to work with the right candidate to determine exact amount of hours and the working pattern.

Key Responsibilities

1. Individual Support

• Provide confidential one-to-one support to employees experiencing personal challenges
• Offer guidance, active listening, and appropriate signposting to external services or professional support as well as working with employees to develop practical and manageable action plans
• Maintain appropriate records while ensuring strict confidentiality
• Recognise safeguarding concerns and escalate appropriately where necessary
• Provide coaching and support to operational managers / line managers to build confidence and knowledge on how to support employee wellbeing.

2. Proactive Wellbeing Initiatives

• Develop and deliver initiatives that promote positive wellbeing across the organisation
• Organise awareness campaigns (e.g. financial wellbeing, mental health, family support resources)
• Create and share helpful resources, toolkits, and information guides
• Identify emerging themes or common challenges and recommend supportive initiatives

3. Collaboration & Boundaries

• Work closely with HR while maintaining clear boundaries between personal-life support and workplace matters
• Signpost employees to HR where issues relate to employment policies or workplace concerns
• Liaise with external partners, charities, or support services where appropriate
• Help embed a culture of openness, compassion, and emotional wellbeing

Skills, Knowledge and Expertise

• Experience in support, advisory, wellbeing, pastoral care, or similar roles essential
• Strong interpersonal and listening skills
• Ability to build trust and handle sensitive matters with discretion
• Knowledge of wellbeing, mental health, financial hardship, or community support resources
• Calm, empathetic, and non-judgemental approach
• Ability to manage boundaries appropriately

Benefits and Our Values

Our Benefits

• Access to 24/7 GP Service
• Accident and Life Cover
• Annual and Month Employee Awards
• Training and Development Opportunities
• Death in Service Cover
• Private Pension
• Free on site Parking
• Free lunch made by our on site chef
• Free use of our on site gym
• Two Paid Volunteer days per year

Our Values

We know people matter: We respect, care and invest in our people, the communities in which we work and our common future. We are open, honest and above all fair.

We take pride in everything we do​: We speak positively, deliver quality, act safely. Always.

We have spirit: We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships. Driving success so we all win.

We are bold: We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.

Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives and skills.. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.