The Employee Services function within Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee administration and payroll services over time to meet the changing needs of the business. This role is critical in transition the existing processes into the standardized ways of working based on Dyson policies.
Employee Services Leadis responsible for managing the team of Employee Administration and Payroll Specialist and for the prompt and accurate managing payment of salaries to dedicated region as well as standardizing and simplifying end-to-end processes related to the employee lifecycle to provide consistent user experiences across the enterprise, increase productivity, enhance HR services/capabilities, and accelerate automation solutions.
Responsibilities:
Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
Conduct team performance evaluations assessed against industry standards of speed and cost.
Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
Ensure compliance with the local labor law and corporate policies
Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
Act as first point of contact for escalations.
Manage the third-party connections with payroll and other services providers.
Manage the relationships with the main stakeholders among People Function and Finance.
Monitor the workload and ensure the resources to provide Service Delivery on the expected level.
Competencies and skills:
Previous Managerial experience
Background in service delivery.
Commitment to service excellence.
Ability to engage and influence team members.
Experience with process engineering/re-engineering.
Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
