Job Description
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
The Employee Screening Specialist is the first point of contact for customers, providing
answers, resolving inquiries, and ensuring a positive experience. You will handle customer
and applicant interactions via phone and email, maintaining a professional and friendly
approach while upholding the company’s values. This role will require problem resolutions
skills, an understanding demeanor, and strong communication skills.
What You Will Do
• Respond to customer inquiries through phone and email in a timely manner.
• Provide accurate information about our products, services, and statuses.
• Resolve customer complaints efficiently and professionally.
• Collaborate with other departments to escalate and resolve complex issues.
• Assist with basic order entry and log in issues.
• Identify and report trends in customer feedback to improve service quality.
• Understand an overview of the various functions within the department.
• Keep abreast of changes in the industry, internal policies, and procedures.
• Uphold company standards for customer service and maintain a positive brand image.
• Maintain FCRA Basic Certification.
What You Will Need
• Graduation or equivalent qualification
• 1 to 2 years in customer service, call center, or related field, with preference on
international calling experience
• Excellent communication and interpersonal skills
Magnit retains the right to change or modify job duties at any time. The above job posting is not all encompassing. Position functions
and qualifications may vary depending on business necessity.
• Strong problem-solving abilities and attention to detail
• Proficiency in using customer service software and Microsoft Office, with basic
proficiency in Microsoft Excel (data entry, filtering, sorting, and basic formulas)
• Certification in FCRA is preferred
• Demonstrates a high level of organizational skills, critical thinking skills, ability to
multitask, manage time efficiently, prioritize workload, and ability to work in a fastpaced
environment
• Strong patience, empathy, and conflict resolution skills
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
