Job Description

Key Responsibilities & Duties

Employee Relations Case Management

• Assist in handling employee relations cases involving misconduct, attendance, behavioral concerns, and policy violations.
• Conduct initial fact-finding, case documentation, and administrative support for investigations.
• Prepare and review NTEs, RTWOs, disciplinary notices, and other ER-related documents.
• Ensure compliance with company policies, labor standards, and due process requirements.
• Maintain organized and confidential employee relations records and case files.
• Assist in preparation of documents and attendance in administrative hearings, conciliation meetings, and labor-related proceedings.

Employee & Management Support

• Serve as a point of contact for employee case-related concerns and policy clarifications.
• Coordinate with managers regarding disciplinary actions, case handling, and employee relations matters.
• Assist in administrative hearings, mediation discussions, and case conferences when necessary.
• Provide support in ensuring proper documentation and timely follow-through of employee cases.

Policy Compliance & Risk Management

• Support monitoring of compliance with company policies and code of conduct standards.
• Identify recurring employee concerns or policy-related risks and escalate appropriately.
• Escalate sensitive or high-risk cases to HR leadership as needed.
• Ensure completeness and accuracy of employee relations documentation for audit readiness.

Data Analytics and Reporting

• Maintain trackers and reports related to employee relations cases and disciplinary actions.
• Assist in monitoring case trends and preparing case summaries or reports.
• Support HR leadership in gathering data and documentation related to employee relations matters