Job Description

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com 

It starts here. Have a global impact on the world of payments.

We are seeking a highly capable and confident Employee Relations (ER) Specialist to join our Global People Partnering team. This role will be pivotal in managing Capability and Conduct investigations across the business, ensuring the fair and consistent application of policies and procedures. The successful candidate will also provide proactive support to the wider People Partner team, contributing to a high-performance, inclusive culture.

What Paysafe stands for:

• Being open and honest.
• Keeping focused
• Operating with Courage
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location.The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Lead and manage end-to-end employee relations cases, including disciplinary, grievance, performance, and conduct matters, ensuring compliance with internal policies and local employment laws.
• Conduct thorough investigations, prepare documentation, and provide clear, evidence-based recommendations to stakeholders.
• Partner with People Partners and business leaders to support and advise on ER best practices, risk mitigation, and case resolution strategies.
• Maintain accurate and confidential case records using internal tracking systems
• Collaborate with the relevant People Partner, legal counsel and external advisors on complex cases, including settlement agreements and tribunal preparation where necessary.
• Provide ad hoc support to the People Partnering team on projects such as (but not limited to) organisational restructures, TUPE transfers, and change management programmes.

What we’re looking for:

• Essential Skills & Experience

  • Proven experience in an ER-focused role, ideally within a fast-paced, matrixed organisation.
  • Strong knowledge of UK employment law and HR best practices.
  • Demonstrated ability to manage sensitive and complex cases with discretion and professionalism.
  • Excellent communication, influencing, and stakeholder management skills.
  • High attention to detail and ability to manage multiple priorities.
  • Experience working with confidential data and maintaining appropriate boundaries.

  Desirable Attributes

  • Experience supporting international ER cases or working in a global HR function.
  • A collaborative, solutions-focused mindset with a passion for fairness and integrity.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview with Hiring Manager, additional stakeholders

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.