Job Description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Bundang,KOR, Hsinchu,TWN, Shanghai,CHN, Tainan,TWN, Tokyo,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

Key Responsibilities

Serves as the primary interface to the COE, HRBPs and non-HR functional departments to appropriately and effectively escalate and/or redirect inquiries/concerns and liaison.

Designs and delivers appropriate training, technical support and guidance on specialized HR programs and processes, responding to and resolving increasingly complex issues.

Implement methods to resolve problems, update, simplify, enhance and optimize existing processes, procedures, policies and technologies.

Launches case management with ownership from intake to transition, escalation, redirection, or closure.

Analyze key metrics on case resolutions, customer satisfaction, individual performance, closure/call-time and development rates, issuing reports on performance success and case management.

Viewed as the subject matter expert and be able to lead all program aspects.

Serves as the primary interface to vendors, suppliers and external partners to appropriately and effectively escalate and/or redirect inquiries/concerns and liaison.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.