Job Description

Are you passionate about fostering a culture of respect and integrity? Our EMEA Employee Relations team is seeking candidates with proven employee relations experience to join the Investigations team.

As an ER partner in Investigations, you will manage HR-led investigations from start to finish by handling complaints, formal grievances, disciplinaries and appeal processes whilst ensuring adherence to internal protocols and regulatory requirements and effectively managing the experience of all parties involved. This role provides the opportunity to partner globally, manage regional differences, and drive process improvements that enhance stakeholder satisfaction.

Job Responsibilities

• Manage HR-led investigations, including scoping, planning, conducting fact find interviews, gathering/reviewing documentary evidence, assessing findings and producing detailed and balanced investigation summaries and determining outcomes;

• Investigate potential breaches of the firm’s Code of Conduct, such as alleged discrimination and harassment.

• Disposition investigations led by other control partners and manage outcomes.

• Partner with Independent Hearing Managers when required for formal grievance, disciplinary and appeal processes.

• Ensure a balance of risk mitigation, engagement, and fairness.

• Collaborate globally to understand regional differences and execute locally.

• Identify opportunities for process improvement to enhance the employee experience.

• Document all cases using the firm’s case management system following operational and regulatory standards

• Manage legal, reputational, and regulatory risk in partnership with EMEA HR Legal.

• Manage stakeholders, ensuring awareness of risk profiles and outcomes.

• Close out cases, including providing feedback and coaching to involved parties and stakeholders.

Required Qualifications, Capabilities, and Skills

• Experience in managing HR/ER matters in investigations or an ER case management function.
• Expert knowledge of EMEA employment laws and regulations.
• Understanding of financial and HR-related industry trends.
• Risk and control mindset with protocol adherence for investigations.
• Ability to apply technical knowledge and business acumen to determine solutions.
• Strong analytical skills with strategic insights.
• Ability to work in a global, matrixed, and complex business environment.
• Strong organizational and time management skills as well as excellent verbal and written communication skills.
• Ability to work effectively in a team and collaboratively across regions.
• Proven ability to execute superior judgment to identify and mitigate risks and ability to make sound decisions under pressure and in tight timeframes.
• Proficiency in taking ownership and driving stakeholders towards resolution.

Preferred Qualifications, Capabilities, and Skills

• Previous experience in a global or matrixed organization.
• Familiarity with HR analytics tools and software.
• Familiarity with Large Language models
• Knowledge of industry-specific HR trends and practices.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.