Job Description

The Employee Relations team helps foster trusted relationships between the company and its employees. We provide guidance on organizational development, performance management, workplace conduct, and other complex employee matters. Our work strengthens the practices that support fair, respectful, and consistent employee experiences.

We work across different legal frameworks, cultures, and organizational environments, bringing sound judgment and careful consideration to each situation. Beyond case management, we identify recurring themes and turn those insights into clearer guidance, stronger processes, and earlier support for employees and teams.

You will partner with HR, business leaders, Legal, and regional teams to assess concerns and guide thoughtful resolutions. Your work will span cases and process improvement, helping create a safe and inclusive workplace while strengthening trust across the organization.

Responsibilities

• Deliver consistent, knowledgeable and professional Employee Relations support across a range of complex employment matters, including performance and low-performance management, redundancy and restructuring, sickness absence, flexible working arrangements, probation and employee exits, in line with company policy, employment practices and legislative requirements.
• Manage and own a complex ER case portfolio end-to-end, providing timely, pragmatic and risk-based advice to HR Business Partners and business leaders, while ensuring a consistent and appropriate approach to case management.
• Provide expert ER advice and guidance on organisational change and workforce matters, including individual and collective redundancy and restructuring activities, balancing legal requirements, employee relations risks and business needs.
• Partner closely with HR Business Partners and business leaders to identify risks, evaluate options and recommend practical solutions, supporting effective and consistent people decisions across the region.
• Maintain high standards of ER case documentation and governance, including case assessments, risk analysis, recommendations, decision records and employee communications.
• Build strong working relationships with Employment Legal and other cross-functional partners to calibrate recommendations, manage complex or higher-risk matters and ensure appropriate stakeholder alignment.
• Develop and deliver ER guidance, training and enablement to strengthen HRBP and leader capability and drive better, more consistent ER decision-making.
• Lead or contribute to ER projects, policy and process improvements, and continuous improvement initiatives to strengthen the ER framework and improve operational effectiveness.
• Leverage ER data, case trends and insights to identify emerging risks and recurring themes, diagnose root causes and develop proactive solutions across the region.
• Contribute to a coordinated and consistent regional ER approach, sharing best practices and strengthening ER standards and capability across the team.

Minimum Qualifications

• Minimum 3 years of relevant Employee Relations experience, preferably in a fast-paced, complex organisation.
• Strong ER experience in both the UK and France is required; experience in other EMEA markets is a plus.
• Experience working in matrix organisations and across different cultures, with the ability to adapt to change and ambiguity.
• Strong stakeholder management and business partnering skills, with the ability to build trusted relationships with HRBPs and business leaders.
• Strong judgement, communication and problem-solving skills, with the ability to provide practical and risk-based ER advice.
• Resilient, self-motivated and able to work independently, with strong ownership, attention to detail and a continuous learning mindset.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy