It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
The Employee Relations Partner (ERP)provides expert-level investigation, triage, and resolution of workplace concerns within a rapidly growing, high-volume field population. Acting as a trusted, objective advisor, this role supports People Business Partners (PBPs) and field leadership to cultivate a safe, compliant, and culturally aligned work environment.
The ERPis responsible formanaging the end-to-end workplace investigation process—navigating dynamics ranging from hourly frontline staff (Broistas) to multi-unit management (BusinessCoaches). This role requires an exceptional balance of investigative rigor, rapid prioritization, operational empathy, and strategic risk management to protect both our people and the business.
Key Result Areas:
Investigative Excellence & Adherence to Policy
Conduct objective, thorough, andtimelyinvestigations into complex workplace complaints, including harassment, discrimination, retaliation, wage-and-hour issues, and policy violations.
Lead investigative interviews via phone, video, or in-person with a high degree of emotional intelligence and neutrality.
Produce legally defensible, highlyaccurate, and concise investigative summaries, reports, and recommended corrective actions.
Interpret, apply, and ensure consistent enforcement of company policies, as well as local, state, and federal employment laws.
High-Volume Case & Time Management
Multi-task and manage a fast-moving, high-volume queue of field cases simultaneously, prioritizing issues dynamically based on severity and business risk.
Adhere strictly to internal Service Level Agreements (SLAs) forinitialtriage, communication updates, and case closure timelines.
Maintain meticulous documentation and record-keeping within the internal ER case management database.
Problem Solving & Risk Mitigation
Partner closely with People Business Partners, Field Operations leaders, and Legal teams to deliver objective, risk-awaredisciplinaryor termination recommendations.
Activelyidentifyworkplace trends, systemic compliance issues, or leadership gaps across field patches; translate ER data into actionable feedback for the People team to implement preventative training.
De-escalatehighly sensitiveor volatile workplace conflicts using advanced problem-solving techniques and clear, constructive communication.
Skills:
Workplace Investigations:Proficient in gathering evidence, conducting objective interviews, and applying consistent fact-finding methodologies.
Case & Time Management:Ability to manage a high-volumequeue of active cases simultaneously while meeting strict internal timelines.
Employment Law Compliance:Foundational knowledge of federal and state labor laws, with a specific focus on hourly wage andhour compliance (break penalties, tip pooling, etc.).
Conflict De-escalation:Strong active listening and advanced problem-solvingskills to navigatehighly sensitiveor volatile field situations.
Legal & Executive Documentation:Highly detailed and precise at writing legally defensible investigative summaries, case reports, and policy administration records.
Strategic Risk Mitigation:Ability to analyze case data, spot behavioral or systemic trends across store patches, and translate findings into proactive recommendations.
Cross-Functional Collaboration:Strong consulting skills to partner effectively with frontline teams, multi-unit Leaders, and legal counsel.
Job Qualifications:
Required Experience:Minimum of 5 years of progressive Human Resources experience, with at least 3 years dedicated explicitly to employee relations and/or workplace investigations within a multi-unit retail, hospitality, fast casual, or restaurant environment.
Education:Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent practical field experience.
Investigative Skills:Proven expertisein interviewing techniques, fact-finding, evidence gathering, and drafting formal investigative reports.
Employment Law Knowledge:Strong foundational knowledge of federal and state employment laws (including Title VII, ADA, FMLA, and FLSA), with an emphasis on hourly wage-and-hour compliance.
Communication & Discretion:Exceptional verbal and written communication skills; absolute ability to maintainconfidentiality and navigate tough, high-stakes conversations with empathy and authority.
Tech Savvy:Proficiencywith HRIS platforms and dedicated ER Case Management software (e.g., Workday, Zendesk, Service Now).
Flexibility:Ability to support a dynamic field schedule, which may occasionally include adjusting hours to connect with early morning or late-night field shifts.
Location Requirement:
TBD-Thisposition requires flexibility with scheduling, as the business may demand a variety of hours which include weekends and holidays
Physical Requirements:
Occasionally move or lift office items
Must be able to work in an office environment
Must be able to communicate in an effective manner to perform job duties
Constantlyoperatesa computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment.
Possible travelup to 25%
Compensation:
$65,700 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Since opening our first stand in 2012, we have one of the most innovative, leading operations in the Dutch Bros franchise! We now have 8 locations across the West Valley and are rapidly expanding! Therefore, we are looking to expand our leadership team and can't wait to make our West Valley family even bigger!
"We are not in the coffee business, we are in the people business!"
