Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity
The Employee Relations (ER) Manager is responsible for addressing employee relations matters ranging from performance management issues and policy violations and interpretation to investigating and resolving employee complaints The role requires the ability to analyze sophisticated information, develop valid fact-based conclusions using a variety of resources and techniques, and present findings to all levels of management and leadership. This role is also responsible for leading employee relations training and assistance activities aligned with Dayforce’s performance management strategy and processes.
What you'll get to do
• Manage complex, high risk and sensitive workplace issues and conflicts, including workplace investigations, escalated performance management and involuntary terminations. Collaborate with Legal to ensure compliance with employment laws and regulations.
• Serve as a point of contact for escalated employee relations questions and provide relevant and effective guidance to HR partners and business leaders as applicable.
• In collaboration with HR partners and key stakeholders, apply a solid understanding of company policy, culture and Values to identify creative solution-based approaches.
• Assess and resolve employee relations matters by reviewing, assessing risk, compiling and preparing evidence to support appropriate recommendations.
• Track investigations and disciplinary actions in centralized internal systems, and report on trends.
• Identify design and process inefficiencies and recommend improvements
• or develop and implement appropriate solutions to meet new requirements.
• Proactively identify ways to prevent or reduce employee relations issues through the implementation of additional policies and procedures, training and communications.
• Partner with HR team members to address disability leave management, reintegration and accommodation requests.
• Establish strong relationships by delivering quality and timely service.
• Perform other related duties as needed or assigned.
Skills and experience we value
• Thorough understanding of human resources and employee relations principles, practices, and procedures.
• Strong problem-solving skills with ability to apply sound judgement
• Knowledge of employment and labor laws/ regulations in Mauritius.
• EMEA market knowledge will be an advantage
• Excellent verbal and written communication skills.
• Ability to develop and maintain positive relationships with HR Partners, employees and other stakeholders.
• Ability to compile, research, and analyze information.
• Experience working with teams across locations and geographies
• Ability to multitask while remaining organized; able to set priorities and meet deadlines
• Ability to work in a fast-paced environment and manage multiple priorities.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process