Job Description

The Opportunity

Are you a seasoned ER leader/specialist who thrives on solving complex workplace challenges? This is your chance to shape the employee experience at one of Australia's most iconic brands.

Reporting to the General Manager, People & Culture, you'll be the go-to expert on all things ER — providing high-level technical advice, leading a talented team of Advisors, and partnering with leaders across the business to navigate everything from performance management to workplace investigations and employee relations matters.

This is a hands-on leadership role where strategy meets execution. You will influence outcomes at every level — from coaching frontline managers through tricky conversations to advising on M&A activity and engaging with unions.

What you'll do

You will lead and develop a talented team of ER Advisors, ensuring concise, timely and accurate advice flows across a busy and varied caseload. As the primary point of contact for our P&C Business Partnering and Shared Services teams on complex ER cases, you'll coach people leaders, Business Partners and Advisors through the end-to-end management of ER matters, covering performance, conduct, grievances, absence management and everything in between.

Bringing deep technical expertise, you'll interpret Enterprise Agreements, Modern Awards and employment legislation with confidence. You will play a leading role in the ER strategy, governance and risk frameworks across the Group. You will drive the negotiation and implementation of enterprise agreements and change initiatives across our business. In this role you will be required to manage senior and complex workplace investigations, review formal investigation reports and recommendations prepared by the P&C Business Partnering team.

Working closely with the General Manager – People & Culture, you will bring a strategic lens to ER matters that reflects RACV's commercial diversity and business priorities. You will provide strategic advice on industrial disputes, legislative options, consultative committees and union engagement, while developing and maintaining a robust framework of templates, policies and procedures that mitigate risk and drive the right outcomes.

What you'll bring

• Prior in-house employee relations experience within a complex organisation
• Extensive experience in employee relations, workplace relations or a related field
• Demonstrated experience managing complex grievances, investigations and disputes
• Strong working knowledge of workplace relations legislation and modern award interpretation
• Prior experience engaging with regulatory bodies, including the Fair Work Commission
• Skilled facilitator of in-house mediations and investigations
• Sound commercial judgement — you know when to dig in, when to escalate, and how to weigh up risk
• A practical, service-driven and resilient style, with the maturity and presence to inspire confidence
• Exceptional written and verbal communication skills, with strong attention to detail
• The ability to juggle competing priorities in a fast-paced environment while keeping a cool head

Education

• Tertiary qualification in Human Resources, Law, Workplace Relations or related discipline (or equivalent experience)
• Qualified lawyer (admitted to practice) highly desirable

Why RACV?

• Work for a purpose-led organisation that puts members and people first
• Generous discounts across RACV products and Services
• Hybrid working and a vibrant CBD office
• A genuine commitment to your career development, wellbeing and work-life balance
• A values-driven culture (IACT) where you can truly be at your best

Ready to apply?

If you're an ER leader ready to make a real impact at a much-loved Victorian icon, we'd love to hear from you. Apply now with your CV and a short cover letter telling us why this role is the one for you.

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.  

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysisand whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.