Full-Time
40
Human Resources
Department Summary:
Join our Employee Relations team as an Employee Relations Manager, where you will oversee our team of Employee Relations Advisors as well as serve as trusted partner to our healthcare leaders and employees across our clinical and non-clinical workforce dealing with complex Employee Relations cases. Your role will focus on maintaining consistent standards in case documentation, analyzing data trends, and ensuring policy compliance across all processes. This role is hybrid Monday-Friday and will require 1-2 days onsite (please note that in the first 90 days of training there may be more required days onsite).
Key Responsibilities:
1. Operational Management & Deputy Coverage
• Manage the day-to-day operations of the Employee Relations function, ensuring timely, consistent, and high-quality case management across all ER matters.
• Serve as a functional deputy to the Senior Director, assuming authority for ER decision-making, prioritization, presentations and escalation management when needed.
• Maintain operational standards, service levels, and accountability mechanisms for ER Advisors.
2. Provide executive-ready insights, recommendations, and risk assessments to senior leaders. Case Management & Advisory Leadership
• Act as a senior subject matter expert on complex, high-risk, and sensitive employee relations matters, including investigations, performance management, terminations, and policy interpretation.
• Guide ER Advisors in applying sound judgment, mitigating risk, and navigating nuanced employee situations.
• Ensure high-quality documentation standards, investigative rigor, and compliance with employment law and internal policies.
• Advise HR partners and leaders on ER strategy, approach, and decision-making.
3. Workflow Design, Technology & Automation
• Design, optimize, and continuously improve ER workflows to increase efficiency, consistency, and scalability.
• Partner with HR Operations, HRIS, and Technology teams to implement and enhance case management systems, reporting tools, and workflow automation.
• Leverage technology and AI-enabled tools (e.g., case triage, trend analysis, documentation support, knowledge management) to improve cycle time, quality, and insight generation.
Identify opportunities to standardize processes, reduce manual work and improve the employee and leader experience
Additional responsibilities: Metrics, Insights & Risk Management. Policy, training & Program development. Cross-functional Partnership & Compliance and maintain the highest standards of confidentiality, professionalism and ethical practice.
Minimum Qualifications Education: Bachelor’s degree or equivalent experience (Human Resources, Business Administration, or a related field degree). Masters degree preferred.
Work Experience: 10+ years of progressive HR or Employee Relations experience, including 2+ years in a people leadership role.
Boston
Regular
Part Remote/Hybrid
$132683.20-$212295.20 Annual
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.)
We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations.
Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.
