Job Description

Mission

At ING, reliable people data and well-connected HR systems are essential for sound decision‑making and compliance.

As an Employee Relations Expert, you ensure accurate, consistent and meaningful HR data across systems and use critical thinking to spot inconsistencies, understand root causes and recommend the best course of action for stakeholders.

This role focuses on understanding HR applications (Charisma & Workday), making the right connections between systems and translating data into clear insights - questioning assumptions, weighing impacts and ensuring decisions are based on facts.

About the team

You will be part of the HR Systems & Specialized Support area, working closely with Employee Relations Experts (HR Operations team), Recruitment, Payroll, HR Business Partners and other support functions.

The team acts as a key reference point for HR data, reports and system-related topics, ensuring accuracy, consistency and compliance in day-to-day HR activities.

Your day-to-day

• Work with HR systems (Charisma and Workday), understanding how data is generated, processed and transferred between platforms;
• Analyze and validate HR data to ensure accuracy, consistency and compliance across systems, using a structured approach to identify patterns and anomalies;
• Prepare and maintain standard and ad-hoc reports (monthly, quarterly, recurring), interpreting trends and highlighting key insights, risks or data gaps for stakeholders;
• Use Excel on a regular basis to process, analyze and structure data (working with reports, figures, trends and reconciliations);
• Support HR and business stakeholders with data-driven insights, clarifications and explanations of HR-related figures;
• Contribute to improving reporting processes, data quality and ways of working by investigating recurring issues, proposing options and evaluating impact;
• Act as a subject-matter reference for technical HR topics within the Employee Relations scope;
• Collaborate closely with Payroll, HRBP and other teams to ensure aligned and reliable HR data output;

What you bring to the team

• Experience in HR Operations, Employee Relations support or HR Systems, with technical orientation;
• Good understanding of HR applications, ideally Charisma and/or Workday and how HR data flows between systems;
• Strong data and reporting skills, with solid Excel proficiency;
• Ability to work confidently with numbers, reports and recurring datasets;
• An analytical mindset and strong attention to detail;
• Critical thinking: you question inconsistencies, challenge assumptions (when needed) and make sound judgments based on evidence;
• Strong problem-solving skills: you can break down complex topics, identify root causes and turn analysis into practical recommendations;
• Ability to assess risk and impact (data quality, compliance, stakeholder impact) and escalate appropriately when something doesn’t look right;
• Ability to understand complex information and explain it clearly to stakeholders;
• Good organizational skills and comfort working with recurring deadlines (monthly / quarterly reporting);
• A collaborative approach and experience working with multiple internal stakeholders;

What we offer

• Impactful work in a fun, inclusive and highly collaborative environment;
• Modern, open office spaces built for teamwork and creative work;
• Hybrid working model with flexibility baked in;
• Monthly benefit budget you can use your way;
• Extra paid vacation days based on total work experience;
• Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications;
• Internal mobility across ING worldwide, including short- and long-term international assignments;
• Opportunities to contribute to sustainability and CSR initiatives;

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.
• Verify the sender’s email — it should only come from @ing.com or @myworkday.com.
• Know that ING will never request payments or banking details during the recruitment process.

How to apply

Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!