Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
Employee Relations Associate
An Employee Relations Associate (also known as “HR POC”) is under the Employee Relations Division of the Human Resources Department. The HR POC supports the development of a positive and compliant workplace culture by managing employee concerns, facilitating proper communication between employees and different departments, and ensuring alignment with company policies and values. This role is in the full support and guidance to the client-based employees, and is pivotal in maintaining trust, fairness, and accountability across the organization.
Daily activities include:
• Takes part in the pre-boarding, onboarding, and offboarding of employees.
o Pre-boarding involves establishing connection with new hires before beginning employment. This also includes ensuring that all necessities on the first day are already prepared (including but not limited to login credentials, equipment, and employment contract)
o Onboarding involves guidance on the first day up to the first months of employment, including answering inquiries and clarifications, and explaining HR POC processes and services.
o Offboarding involves assistance in communicating the employee’s resignation, termination, client disengagement, and transfer in partnership with the Company’s Labor Relations Division.
• Serves as the monitoring body for Hybrid & Remote Work Requests, Employee Travels, Triage and Client Transfer Process. This includes but is not limited to the collation and submission of necessary documents and ensuring that relevant departments and personnels are adhering to set timelines and deadlines.
• Performance Management: Assist in the tracking and coordination of performance evaluation, as well as facilitating salary negotiation meetings with employees. (send the workflow to AMs – revisited process - include)
• Payroll and Benefits: Oversee the approvals of leaves, overtime, and attendance concerns through the HRIS and Payroll system. Assist the Payroll and Benefits Division in checking and monitoring employee Perfect Attendance Bonus and Travel Allowance.
• Labor Relations: Ensure employees adhere to Company policies and procedures, including signed agreements, contracts, and bonds. Any deviation and violation shall be handled with fairness and quick action, including the administration of preliminary disciplinary actions.
• Employee Communications: Provides overall assistance and guidance to employees and serves as the first point of contact for all HR-related concerns, admin inquiries, and internal support. This includes ensuring that correct information is delivered to employee by communicating announcements and answering inquiries
• Conduct regular employee check-ins to monitor well-being, performance, and morale of employees. Includes escalating sensitive issues to appropriate personnels within the organization.
• Department Collaboration: Liaise accordingly with different departments for employee concerns and needs. Includes establishing an active and strong communication with departments such as Account Management, IT, Admin, Enablement and Finance to coordinate assistance for employees.
• Review the wash-up billing and cross-check that the request has all required approvals from the Client, HR, and AM. Also, cross-check the accuracy of the details, whether it’s OT, ND, or others in the HRIS and Payroll system.
• Reporting: Creating and delivering required reports in a timely manner, including statistics and analysis/observations as necessary. (ActivTrak reports, leave reports, etc)
• Participation during client onboardings and catch-ups as necessary.
• Maintain confidentiality of all employee information and data at all times.
Add: Kickstart Program, L&D responsibilities
IT Support Coordination
• Address IT-related concerns for staff, including:
o Log-ins and system access.
o Equipment requests (laptops, peripherals).
o Workstation setup and connectivity issues.
o Coordination with IT teams for technical escalations.
Notes: when employees have no intent to negotiate – have internal meeting with AM first before confirming in the shared GC with employee
Core Perks and Benefits:
Work Setup:
This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.
Onsite/Hybrid employee additional benefits:
Additional benefits/perks to all employees
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
Send them our way, and let's win together!
Check our website to see more:
https://thebackroomop.com/
And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us: https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
Get the word out!
The Back Room is the answer to finding more time and freedom to take your accounting practice further.
Accountants across the globe use The Back Room’s offshore talent and support to grow, develop, and elevate staff, reach their goals faster, and diversify services.
To be clear, this isn’t about outsourcing work to a faceless team in another time zone. Our model is based on long-term relationships, supporting talent that works as an extension of your team, and a commitment to making big positive shifts in your business.
Time and freedom will take you further. Let’s get them working for you together.
