Job Description

Employee Relations Expert III

Help shape a workplace built on fairness, trust, and accountability

People do their best work when they feel respected, heard, and supported. At ING Hubs Philippines, we're looking for an experienced Employee Relations professional who can help create a positive and compliant work environment while partnering with leaders on complex employee matters.

If you enjoy solving people challenges, navigating complex workplace situations, and influencing business decisions through sound judgment and expertise, we'd love to hear from you.

Role Summary

As an Employee Relations Expert III, you will manage a broad range of employee relations matters across the organization. You will serve as a trusted advisor to leaders, HR stakeholders, and employees, ensuring that workplace concerns are addressed fairly, consistently, and in line with company policies and labor regulations.

You will play a key role in managing employee relations cases, supporting workplace investigations, handling labor relations matters, strengthening policy governance, and helping maintain a culture of integrity and respect.

About the Team

The Employee Relations team partners closely with HR, Legal, Compliance, business leaders, and employees to create a workplace where people can thrive. We manage sensitive matters with professionalism, objectivity, and care while balancing employee experience, business needs, and regulatory compliance.

What You'll Be Doing

• Manage employee relations cases from intake through resolution.
• Assess employee complaints, misconduct concerns, policy violations, and workplace disputes.
• Support and coordinate workplace investigations with relevant stakeholders.
• Administer disciplinary processes, including due process documentation and administrative hearings.
• Facilitate grievance handling, mediation, and conflict resolution initiatives.
• Partner with Legal, HR Business Partners, and business leaders on labor relations matters.
• Represent and support the organization in labor and regulatory proceedings when required.
• Provide guidance on policy interpretation, labor regulations, and employee relations best practices.
• Identify workplace risks and recommend appropriate mitigation strategies.
• Prepare management reports, case summaries, and employee relations insights.

What We're Looking For

• 5 to 8 years of experience in Employee Relations, Labor Relations, Human Resources, Legal Compliance, or a related field.
• Proven experience managing employee relations cases from intake to closure.
• Strong knowledge of Philippine labor laws, procedural due process requirements, and employment regulations.
• Experience handling disciplinary actions, workplace investigations, grievance management, and labor disputes.
• Excellent stakeholder management, communication, and conflict resolution skills.
• Strong analytical thinking, sound judgment, and documentation capabilities.
• Ability to handle confidential and sensitive matters with professionalism and integrity.

It Would Be Great If You Also Have

• Experience participating in SENA conferences, NLRC proceedings, or DOLE hearings.
• Experience within financial services, shared services, BPO, or multinational organizations.
• Exposure to policy governance, compliance, audit, or risk management environments.

What We Offer

At ING, you'll have the opportunity to work with diverse, talented colleagues while helping shape a workplace culture built on trust, accountability, and continuous improvement. We provide an environment where your ideas are welcomed, your expertise is valued, and your growth is supported.

Don't meet 100% of the qualifications? Don't let that hold you back. Research shows that many talented professionals hesitate to apply unless they meet every requirement. If this role excites you and your experience is closely aligned, we encourage you to apply.

How to Apply

Click the apply button on our career site and submit your application through Workday. We look forward to learning more about you.

Job Application Safety Reminder ⚠️

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.
• Verify the sender's email address carefully. Legitimate communications will come from@ing.com and/or@myworkday.com.
• ING will never request payments, banking information, or fees during the recruitment process. If someone asks for these details, it is a scam.

About ING

At ING, our purpose is to empower people to stay a step ahead in life and in business. ING Hubs Philippines is an international part of the ING organization, delivering services to business units around the world across Wholesale Banking and Retail Banking activities.

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help others take a step ahead in life and business. If you want to work with progressive, inspiring, diverse, and supportive colleagues while making a meaningful impact, there is no better place to invest your talents than ING. Join us and apply today