We have an exciting opportunity for an Employee Relations Advisor to join our HR team here at Harrods. You will provide employee relations support and case management; predominantly managing behaviour, absence, performance, maternity/paternity, flexible working cases within a business area.
As the Employee Relations Advisor you will provide expert HR support across multiple channels, including phone, email and web-based enquiries, managing employee relations and people management cases from inception through to resolution. You will coach and influence line managers on best practice people management, ensuring consistent application of policies while driving positive change across the business. Using management information and insight, you will identify trends, address recurring challenges and implement sustainable solutions that enhance the employee experience.
You will build strong relationships with employees and managers, delivering training and guidance that empowers leaders to confidently manage people matters with reduced reliance on HR support. Acting as a subject matter expert in employment law and company policies, you will ensure legislative compliance, support the development and continuous improvement of HR processes, and promote consistency in their application. In addition, you will maintain accurate HR records, support the growth of junior team members, and contribute to a culture of learning, accountability and operational excellence
You are a highly organised and customer-focused ER professional with excellent communication skills, able to convey information clearly and concisely both verbally and in writing, with exceptional attention to detail. You have previous experience working within retail and can thrive in a fast-paced environment, managing high volumes of work accurately and meeting deadlines while maintaining a friendly, empathetic and solutions-focused approach to supporting colleagues and managers. Driven by continuous improvement, you are comfortable working with data from multiple sources, using insights to identify efficiencies, enhance processes and deliver an outstanding service
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Permanent
Employee Relations (Misty Mccrory)
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
