The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.
Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: London, Hybrid (minimum 2 days a week in the office).
Salary & Benefits: £ 33-35,000 + bonus.See more on our benefits here
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here
The Employee Relations Advisor Mission:
To nurture a supportive, values-led experience for our teams by confidently holding people related administration, case management and advice. Protecting our culture, enabling people to thrive, and ensuring we act with care, consistency, and compliance.
How you'll drive success:
Provide first line guidance to managers across the business, helping them navigate day to day people matters with clarity and confidence
Build relationships across the business with a profile rooted in trust and responsibility
Maintain accurate, timely and compliant people administration that supports a smooth employee experience
Hold end to end ownership of people cases, including investigations, disciplinaries, grievances, and capability, ensuring every step is fair, clear, and well documented
Manage team members onboarding across all PX platforms, ensuring new joiners are set up for success
Oversee right to work documentation and compliance, protecting both our people and the business
Manage leave balances and benefits with care, clarity and attention to detail
Maintain accurate, compliant and audit-ready employee files and systems
Support our Payroll Manager with payroll processes to ensure team members are paid correctly and on time
Track and report people data to help us understand trends and make informed decisions
Contribute to improving people management resources so managers feel equipped and supported
Work closely with the wider People Team and develop strong relationships with our Area Managers to deliver successfully on the above
What you'll need to thrive:
You see our team as your customers. Leading with service, curiosity and care, creating a people experience that feels supportive, human and solutions focused
You handle conflict effortlessly and know how to support others to
Experience as a people manager or experience in a People/HR team ( 2+ years)
A genuine motivation to bring out the best in people and create experiences that help them flourish
Confident handling of a full range of people cases
High attention to detail & a love for being organised
Confidence working with sensitive and confidential information
Effortlessly lead with empathy & inclusion able to consider multiple individual perspectives
You will know how to handle sensitive situations discreetly and efficiently
Able to adapt to shifting priorities and moving goalposts
Travel to all stores in London and regional expected
The Interview Process and Candidate Experience
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
Final Interview - 1 hour in person task interview to complete and present
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Our Brand Story:
Astrid & Miyu was founded in 2012 by Connie Nam. Born in Seoul, Korea she spent much of her life travelling and living in different countries. Inspired by her mother, jewellery had been a part of her life from a very young age.
Anytime she travelled she would always pick something up from local markets or small quirky jewellers. Her purchases were always spontaneous and serendipitous. However, when she wanted to purchase with intent for family, friends or herself she struggled to find a go-to brand. The experiences in existing brands were stale and impersonal, with products under glass counters and sales staff in black uniform. It all felt staid and uninspiring.
Connie saw this as an opportunity to bring something different to the market. Inspired by her local jeweller back home in Seoul, she wanted to offer products that were full of sentiment and innovative in design, together with an experience that was personal and engaging, and most importantly to create a brand that is inclusive and empowering.
A decade later and Astrid & Miyu is internationally celebrated as being more than just a jewellery brand.
Our Mission:
More than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.
