Job Description

National role | People & Culture | Australia

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next‑generation security company operating at scale, we are focused on transformation through operational excellence, strong governance and disciplined execution.

We are seeking an experienced Employee Relations Advisor to play a critical role in managing complex people risk, supporting leaders, and delivering fair, compliant and defensible employee outcomes across our national workforce.

About the role

This is a specialist advisory role responsible for end‑to‑end employee relations case management, working closely with operational leaders and senior People & Culture stakeholders.

Reporting to the Vice President – Culture & Capability, you will manage a broad range of ER matters including performance, conduct, investigations, grievances and terminations. The role has a strong coaching and capability uplift focus, helping leaders navigate complex processes with confidence while maintaining appropriate risk controls and escalation.

This role is central to strengthening ER governance, improving consistency of decision‑making, and reducing organisational risk.

Key responsibilities

• Manage end‑to‑end ER cases from intake to closure, including performance management, misconduct, investigations, grievances, show cause processes and terminations
• Conduct risk assessments and recommend appropriate pathways, controls and escalation
• Prepare high‑quality ER documentation including allegations letters, investigation plans, outcomes letters, warnings and termination correspondence
• Maintain accurate, contemporaneous case files, file notes and evidence
• Coach and advise leaders on ER processes, options, risks and best‑practice approaches
• Support or lead workplace investigations in line with procedural fairness
• Partner with legal advisors on complex or sensitive matters
• Support Fair Work Commission matters, including preparation of documentation and evidence
• Identify trends, repeat behaviours and systemic risks, contributing to continuous improvement initiatives

What you’ll bring

• Strong experience in employee relations, workplace relations or HR advisory roles
• Proven experience managing complex ER cases in regulated, high‑risk or large environments
• Strong working knowledge of the Fair Work Act, awards and enterprise agreements
• Confidence coaching and influencing leaders through difficult people matters
• High attention to detail with strong documentation and case management discipline
• Sound judgement, resilience and the ability to operate under pressure

Why join Certis

• Play a genuine role in strengthening ER governance and reducing organisational risk
• Work closely with senior leaders on complex, high‑impact matters
• Be part of a People & Culture team focused on practical outcomes, not theory
• Operate in a values‑driven organisation committed to professionalism, integrity and care

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293