Job Description

If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending then we are looking for you. With highly supportive programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. CAO provides Home Lending with innovative tools to better serve customers, guides employees through change and ensures successful adherence to core functions and regulatory requirements. CAO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support.

As an Employee Readiness Manager within Home Lending, you will have the opportunity to be embedded into an agile product team or support other major initiatives to ensure employees are properly prepared for changes to include, procedure changes, training, communications, system access and post implementation support.

Job Responsibilities

• Understand business strategy and processes owned by supported leaders
• Champion employee impacts across all changes.
• Monitor Product Teams for changes, impacts to employees or opportunities for improvement
• Serve as liaison between Organizational Effectiveness and Project/Product Teams
• Perform change management functions, including, opening CRs on behalf of business, defining impacted business processes and artifacts, gapping and redlining procedures, engaging with the fulfillment team to finalize procedures and impacts, overseeing the change process, obtaining approvals
• Engage Employee Readiness Communications to align messaging and execution
• Lead employee readiness activities, including training, user access and post-implementation activities
• Project manage the change process from intake through completion

Required qualifications, capabilities and skills

• Customer centric and employee obsessed
• Self-directed, with ability to perform with ambiguity or changing direction often, flexible
• Proven strategic leadership experience, influencer who drives decision making
• Comprehensive knowledge of Change Management process/functions and broad Home Lending business knowledge
• Experience in a project manager role
• Ability to take complex content and scale into concise and crisp communication
• Ability to switch context, quickly engage, get up to speed on a crisis and bring the appropriate business partners together to quickly communicate, gain approvals and engage senior leaders
• Data management, interpretation and analysis
• Intermediate to advanced skills in MS Office applications and SharePoint
• Attention to detail – Focuses on small tasks, projects and processes while maintaining a clear view of the overall objectives

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans