Job Description
Company:
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Senior Executive Client Relationship Manager at Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
Applicants must be within driving distance to our Atlanta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.
A day in the life.
As an Employee Health & Benefits Senior Executive Client Relationship Manager, you will:
- Provide senior level consulting services to clients related to plan strategy, design and financial performance, including:
- Overseeing plan renewal activities with client service teams.
- Presenting client annual plan renewal audits, advising clients on strategies for managing cost, improving business results and enhancing plan value.
- Providing clients with timely updates on industry trends and/or changes that can impact plan design, strategy, compliance, communication and/or administration.
- Understanding and presenting our enterprise-wide services and programs.
- Develop and maintain regular contact with key decision makers within designated clients, including Senior Executives, Human Resources VPs, Directors, Benefit Managers and key Finance team members.
- Oversee implementations of new clients including confirming and implementing service and compensation agreements with clients.
- Responsible for meeting individual sales goals and developing marketing strategies including:
- Growing revenue with existing clients through the sale of additional services and increases to fee revenue where appropriate.
- Understanding the marketplace and establishing new opportunities through client referrals, marketplace relationships, and using center of influence and relationships where possible.
- Using strong business acumen to effectively communicating with prospective and existing clients.
- Assist with oversight of agency consulting function, including:
- Advising agency staff of and/or implementing initiatives to improve agency consulting function or client deliverables.
- Participate in executive leadership meetings for agency.
- Manage assigned staff and any operational requirements including recruitment, performance management, client assignments, disciplinary action, etc.
- Other duties and projects as assigned.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Bachelor’s degree required, or combination of applicable experience and education
- Seven years of experience working for a benefits consulting/brokerage firm or insurance carrier in an Account Management or Sales position
- Minimum two (2) years supervising employees
- Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
- Ability to influence decision makers and drive activities to generate new revenue
- Ability to be an effective team leader
- Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
- Ability to evaluate complex employee benefit programs, diagnose potential problems and identify opportunities for Company products, services and/or solutions, communicating solutions to complex challenges to clients in a manner that can be easily understood and assessed by decision makers
- Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others
- Accomplished and effective sales skills including: identifying potential sales opportunities, generating sales leads, helping clients identify and understand their needs/challenges, ascertaining potential solutions to client problems, helping direct customers in the decision making process, handling customer questions and objections and effectively and efficiently closing sales
- Additional sales/business development/marketing/product development experience (preferred)
- Strong working knowledge of health and welfare plans, including medical, dental, vision, STD, and LTD insurance with demonstrated ability to explain, apply and understand of analysis techniques, benefit plan design and employee benefit laws
- Certified Employee Benefits Specialist (CEBS) designation preferred
- Active Life Agent License is required or must be obtained within three (3) months from hire date
- HIPAA Certificate must be obtained within one (1) week of hire date
- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions
- Ability to travel hours at a time both in cars and by other modes of transportation
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMCG
