Job Description

It’s about people as much as it is about products.

Are you passionate about educating others and creating access to valuable resources? Are you always looking for innovative and effective ways to help people? Are you ready to provide next level support to help deliver top-quality experience and service? If so, being an Employee Health and Benefits Technical Administrator at Frost could be the job for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Employee Health and Benefits Technical Administrator at Frost, you are a subject matter expert, navigating the realm of benefits to ensure customers understand their plan options and receive the support they need. You are passionate about providing top-quality service and presenting information in a way that is easy to comprehend. You are not afraid to answer difficult questions and look forward to finding solutions for everyone needing help. You welcome a challenge and are always ready to support others on their benefits journey with integrity, caring, and excellence in mind.

What you’ll do:

• Collect data from various sources to create reports that show health and benefits program cost projections

• Review the carrier underwriting process, ensuring that calculations are using correct rates and assumptions. Appeal incorrect carrier calculations, ensuring that rates are derived accurately

• Work with client claims experience data to create reports showing budgeted vs. actual claims and any cost variances. Develop rate structure recommendations based upon trend analysis and data observation

• Develop benchmarking reports that show how a specific client’s health and benefits program compares to industry and geographic peers. Examine multiple data points, giving clients a complete understanding of how various program factors compare to those at other organizations. Monitor and direct software analytics and tools

• Create financial analysis plans and templates that can be utilized by personnel statewide when compiling and analyzing client information

• Participate in client meetings, providing expertise when appropriate. Contribute ideas and knowledge during internal business development meetings

• Analyze claims experience, utilization trends, and demographic data

• Prepare monthly, quarterly, and annual reports and documentation for health insurance plans

• Support forecasting activities for health insurance portfolios

• Collaborate with underwriting and finance teams to illustrate assumptions and projections

• Participate in special projects such as self-funded feasibility analysis and renewal projections

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree

• 5+ years experience with a major Health and Benefits firm

• Experience with Health and Benefit claims projections and analysis

• Strong underwriting and financial services knowledge

• Ability to participate effectively in a team sales process, including the ability to give client presentations

• Proficient in Microsoft computer applications, including advanced Excel skills

• Experience with simulation and prediction generating software

• Excellent written and verbal communication skills

• Ability to obtain and maintain appropriate licenses as required by state regulations and Frost policies

Additional Preferred Skills:

• 10+ years experience with a major Health and Benefits firm

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.