Job Description

The Employee Experience Manager is responsible for designing, managing, and executing enterprise-wide programs that shape the employee experience and strengthen HomeServe's culture. Reporting to the Director, Talent and People Business Partner, this role operates at the intersection of HR expertise and strong program execution — translating strategy into action across the full employee lifecycle.

This person is a proactive, organized operator who anticipates needs before they arise, builds structured plans to get things done, and brings a sharp awareness of how programs and decisions impact our culture and employees at every level — from interns to executives. This role partners closely with People Team leadership to help shape the direction of the people experience and leads the design and execution of programs that bring it to life across the organization.

Responsibilities:

• Lead the execution and continuous improvement of enterprise-wide employee experience programs — including onboarding, goal setting, performance management, succession planning, and employee listening initiatives — ensuring consistent delivery by managers across the organization.
• Own the annual employee engagement survey end-to-end: communications, administration, results analysis, and action planning in partnership with People Team leadership.
• Design and lead the Progressive Pathways Internship Program, shaping the agenda and intern experience, then partnering with business leaders to ensure delivery that drives development for interns and value for the business.
• Serve as a trusted partner to employees and leaders at all levels, from individual contributors to senior executives.
• Anticipate organizational needs and proactively develop solutions before issues escalate.
• Build and manage detailed project plans to drive programs from concept to completion on time and with quality.
• Partner cross-functionally with People Business Partners, People Operations, Talent Acquisition, Total Rewards, Legal, and IT to identify and implement improvements across people, process, technology, and policy.
• Monitor and assess the impact of programs on the employee experience, using data and feedback to continuously improve.
• Foster a culture of trust, inclusion, and engagement across the organization.
• Support change management efforts tied to organizational initiatives and transformation.

Essential Job Function

% of Time on Function

Enterprise program design, management, and execution

50%

Cross-functional partnership and stakeholder engagement

25%

Data analysis, reporting, and program impact assessment

15%

Administrative and compliance-related HR tasks

10%

Total

100%

Job Requirements:

• Bachelor's degree or equivalent experience.
• 5+ years of progressive HR experience; experience in HR Generalist or HRBP roles a plus.
• Demonstrated ability to build and manage project plans and drive programs to completion.
• Strong analytical, verbal, and written communication skills.
• Proven ability to work effectively with all levels of the organization, including senior executives.
• Highly proactive with strong anticipatory thinking — identifies needs and acts before being asked.
• Strong awareness of how HR programs and decisions impact the broader employee experience.
• Ability to manage multiple concurrent priorities with a high degree of organization and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Intermediate proficiency in MS Office Suite (Word, Excel, Teams, Outlook).
• Occasional travel to conferences and other HomeServe locations

Salary Range (Norwalk, CT): $91,955.16 to $122,606.89

Annual Bonus Potential: 10%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

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Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.