Job Description

About Us

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

About the Role:

This role is ideal for someone with 2-3+ years of experience in HR Operations, Employee Experience, or employee lifecycle management, who thrives in fast-paced, high-growth environments and enjoys solving operational and people-related challenges across multiple jurisdictions.

We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate employment operations with confidence. You should be comfortable supporting existing employees, managing employee requests and documentation, coordinating contract-related changes, and communicating with employees and internal stakeholders across different countries and time zones.

Experience working with at least one GCC country is highly preferred. The ability to read Arabic is required, while strong Arabic communication skills would be an advantage.

At RemotePass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally.

If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you.

Responsibilities:

Employee Support & Lifecycle Management

• Act as a primary point of contact for existing employees, responding to day-to-day HR and employment-related queries through the ticketing system.
• Support employees with requests related to their employment throughout the employee lifecycle.
• Manage and coordinate expense-related requests, ensuring they are reviewed and processed accurately and in line with applicable policies.
• Handle document requests, ensuring employees receive the required employment and HR documentation in a timely manner.
• Coordinate and process contract amendments, working closely with relevant internal teams where required.
• Support contract renewals, ensuring all required actions and documentation are completed within the appropriate timelines.
• Escalate medium- and high-complexity issues to the appropriate internal teams (EX, Payroll, Legal, etc.) when needed.
• Maintain strong, professional communication with employees and ensure a smooth and positive employee experience.

Administration & Organization

• Manage open tickets, ensuring timely responses, accurate prioritization, and appropriate follow-up.
• Keep employee records and documentation up to date across relevant HRIS and internal systems.
• Ensure employee documentation is accurate, complete, and compliant with applicable local requirements.
• Support the organization and maintenance of internal documentation and knowledge resources under the guidance of the EX Manager.

Process Support & Continuous Improvement

• Assist with day-to-day operational tasks and process execution to ensure smooth Employee Experience team workflows.
• Identify recurring employee queries and operational trends and provide input on improving processes, policies, and documentation.
• Support EX team projects and initiatives as needed.
• Contribute to improving the overall employee experience by identifying opportunities to simplify and streamline processes.

Team Alignment & Growth

• Collaborate closely with the Employee Experience team on daily operations, employee requests, and team projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.
• Take ownership of assigned tasks and cases, ensuring timely resolution and effective follow-up.
• Receive ongoing mentorship and training to grow in scope and responsibility.

Requirements