Internal
To support building a strong Employee Experience strategy through developing and implementing Employee Engagement initiatives, as well as designing and implementing Employee Recognition Programs, in addition to managing the HR Help Desk to resolve CIB employees’ HR inquiries in line with the approved policies.
HR Communication
1.Develop and deliver the organization’s HR engagement initiatives, planning and calendar of activity to support the organization’s goals through overseeing our established internal communications channels (e.g. promotions/new appointments, organization restructuring, new programs and human capital initiatives, etc…).
2.Handle the logistics of Town Halls, Focus Groups, pulse surveys and other means to increase awareness of HR activities and policies to drive employees’ performance and maintain transparency.
Employee Engagement
3.Ensure the coordination of monthly/quarterly/annual recognition awards are aligned to CIB values, in order to acknowledge achieving employees and to increase employees’ satisfaction and productivity.
4.Develop and execute the employee engagement strategy through working closely with HR Teams and key stakeholders, to deliver high quality employee engagement activities to support achieving organization’s goals.
5.Design, implement and analyse results of employee engagement surveys and other engagement initiatives, to drive organizational effectiveness.
6.Ensure continuous monitoring of the employees feedback through pulse surveys, to ensure high level of employee engagement and to generate insights that help create meaningful changes.
HR Help Desk “Ask HR”
7.Engage, coach and develop HR Help Desk team, to meet our employees’ needs with a customer excellence service focus.
8.Maintain quality centric controls, to ensure a positive employee experience by consistently monitoring management of calls, tickets and any other channels used by HR Help Desk team.
9.Monitor escalation of queries to improve front line services and support
10.Communicate HR policies and program changes to the HR Help Desk team in a timely manner, to ensure alignment.
11.Build and maintain collaborative partnerships with the HR teams and other key stakeholders, to ensure smooth communication.
12.Utilize technology to improve service delivery and overall customer service ensuring feedback/customer satisfaction is measured and monitored.
13.Pro-actively identify potential issues, concerns and opportunities, and work with key stakeholders to develop plans that address key issues.
Employee On-boarding
14.Design and develop new hires on-boarding process to ensure having a smooth journey.
Qualification & Experience
Bachelor’s Degree in Organizational Development, Business Administration, or equivalent
Minimum 6 – 8 years of progressive experience in HR or employee engagement.
Demonstrated analytical and problem solving skills sufficient to identify needs conduct research and develop innovative proposals, solutions, and programs
Skills
Excellent command of English & Arabic Languages
Good understanding of MS Office applications
Managerial & negotiation skills
Excellent communication skills
Planning and organizing skills
Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (NBE, 51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, NBE increased its shareholding to 99.9%, changing the Bank’s name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till reaching 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired NBE stake. In July 2009, Actis, a leading emerging markets private equity firm, invested US$ 244 million to get shares in CIB, acquiring hence 50% of the Ripplewood Holdings Consortium’s stake. Five months later, Ripplewood sold its remaining 4.7% stake over the open market, marking the successful transition of strategic partnership to be with Actis, who then became CIB’s largest shareholder with a 9.1% stake. In March 2014,Actis sold a portion of its holding, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. In May 2014, Actis, successfully realised its investment in CIB and sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd “Fairfax”.
CIB is Egypt’s leading private sector bank, offering a broad range of financial products and services to its customers, including enterprises of all sizes, institutions, households and high-net worth individuals. CIB strives to provide superior financial solutions to meet all customers’ needs. Having the strongest brand equity rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. CIB shows tremendous potential within the bourgeoning Retail and SME Banking markets. Through its superior management, high-operating standards, corporate governance best practices and training programs,CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
