Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We’re changing the way people think about customer care, and we need your help!
Are you ready to make a positive impact on the lives of others? We’re looking for an Employee Experience Coordinator to ensure our employees are engaged and happy while at work. This is an exciting, creative and challenging role, and the ideal candidate is someone who likes to take the lead. Duties include helping to plan, facilitate and execute employee engagement programs, communicate important messages to staff and pass on team member feedback to leadership.
As an Employee Experience Coordinator, You Will…
• Help leadership meet corporate and program level retention goals, while being a company ambassador that ensures an exceptional level of employee experience
• Be flexible, as function and responsibilities will change as corporate engagement programs for our campuses evolve
• Be trustworthy and set the tone for employees on-site, helping them to be engaged, motivated and successful
• Collaborate with corporate and on-site teams with their unique engagement needs and goals
• Support leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and establish other corporate employee feedback channels
• Work with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency
• Be a brand ambassador and communication hub for all employees on-site while keeping an overall pulse of the campus
• Assist in planning and facilitating corporate events
• Support leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set
• Communicate frequently and transparently with site and corporate leaders
As an Employee Experience Coordinator, You Have…
• High school diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• Strong verbal and written communication skills
• Exceptional organizational and time management skills – must be able to multitask and prioritize
• The ability to implement change and innovation
• Ability to collaborate with a diverse group of people
• Motivation to help others thrive at work and maintain a positive attitude
• The ability to adapt as functions and responsibilities change
• A creative and outgoing personality
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits of Working as a Employee Experience Coordinator…
• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities
