Job Description

Employee Experience Coordinator (Part-time, Tues & Wed)

About Us

iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.

Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what’s next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.

At iCrossing, you’ll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.

About this job

The Employee Experience Coordinator is the primary point of contact to the iCrossing Chicago office. You are an energetic team member who enjoys being part of a community and handling a wide range of administrative and executive support-related tasks. You are able to work independently with little supervision. You are well organized, flexible, and enjoys the challenges of collaborating with a community of people that excels on creating highly engaging employee experiences. This role provides exceptional customer service and top-notch administrative support while managing all aspects of the office experience.

This is a part-time role. To foster collaboration and engagement, this role is required to be in-office two days a week (Tuesdays and Wednesdays).

What You’ll Do

• Primary point of contact to greet all employees and visitors, ensuring a positive and professional first impression and providing access to the office.
• Provide proactive administrative support to assigned department leaders, i.e. calendar and expense management.
• Co-lead for the iCrossing community team, ensuring you are creating an engaging employee experience through various events and activities that foster community and maximize participation.
• Prepare for meetings as needed in the Chicago office including conference room setup, arranging for meals, and special equipment or materials, i.e.
• Facilitate Chicago office onboarding by providing a warm welcome, conducting office tours, issuing key fobs, and sharing up-to-date office guidelines to help new hires feel informed and connected from day one.
• Coordinate and set-up of desk and equipment for new hires in partnership with local Chicago leadership for new hire desk assignment. Assist with equipment return as needed.
• Responsible for all general office facility management including but not limited to appearance of office, conference rooms, and maintaining office equipment.
• Collaborate closely with building maintenance teams to ensure office is well maintained and general office space and equipment repairs are handled on a timely basis.
• Accurate weekly update of Return to Office (RTO) Master tracker in a timely manner.
• Update seating chart on a timely basis (hires, departures)
• Distribute office mail as needed and ensure invoices are forwarded to finance (AP) for processing.
• Manage and order office snack inventory and ordering, while staying within the allocated budget.
• Provide day-to-day coordination support for offshore resource management.
• Track and coordinate recognition efforts for employee birthdays and work anniversaries to support employee engagement.
• Attend Department bi-weekly project meetings, assisting with the creation and management of project codes and supporting follow-up actions.
• Support the planning and execution of monthly department town hall meetings, including coordinating logistics, preparing materials, and ensuring smooth delivery.
• Maintain current emergency contact information and safety plans; help communicate procedures and support staff preparedness.
• Collaborate to help different departments with ad-hoc projects as needed.

Who You Are

• Proven experience as an administrative assistant with dual office coordination duties.
• Ability to handle multiple tasks and prioritize effectively.
• You have a hospitality mindset and always incorporate it into your day-to-day.
• Must be dependable and show strong problem-solving abilities on tasks assigned.
• You create and maintain collaborative partnerships with others.
• You have a wicked attention to detail with emphasis on quality.
• You are a DIYer who doesn’t mind fixing things as needed (coffee machine, printer etc.)
• You have a strong sense of urgency.
• You have flexibility with your schedule to help when project/ leadership teams need assistance.

Benefits (What We Offer)

• Work with the Best Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.

• Foster Connection & Belonging Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.

The estimated hourly range for this position in Chicago is between $28 and $34.The actual pay offered is dependent upon many factors, such as: location, transferable skills, work experience, business needs and market demands. The pay range is subject to change and may be modified in the future.

Hearst is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.