Bank of Jordan

Employee Engagement Unit Manager

Bank of Jordan  •  Amman, JO (Onsite)  •  3 months ago
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Job Description

  • Lead and manage the Employee Engagement function across the organization and overseas branches.
  • Set team objectives, supervise performance, and ensure business continuity.
  • Develop and implement engagement strategies aligned with overall HR strategy.
  • Oversee internal communication channels, meetings, and employee newsletters to ensure transparency and participation.
  • Manage Employer Branding and Employee Value Proposition (EVP) to attract and retain talent.
  • Measure and analyze engagement metrics (surveys, satisfaction, eNPS) and prepare dashboards and reports.
  • Enhance employee experience by reviewing and improving HR policies and processes.
  • Lead cultural initiatives, engagement programs, campaigns, and onboarding processes.
  • Conduct and analyze exit interviews to improve retention.
  • Ensure compliance with policies, operational controls, and business continuity requirements.

Requirements

  • Bachelor’s degree in Business Administration or a related field.
  • At least 8 years of relevant professional experience.
  • Proficient in English (reading and writing).
  • In-depth knowledge of HR systems, policies, and procedures.
  • Strong understanding of internal and external regulations and operational processes.
  • Proficient with computer applications and HR systems.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.
  • Analytical and problem-solving skills.
  • Supervisory and managerial experience.
  • Team-oriented with strong collaboration skills.
  • Effective planning and organizational abilities.
Bank of Jordan

About Bank of Jordan

Bank of Jordan is a national financial banking institution with a long and proud history in the country. It was one of the first banks to be established in Jordan in 1960 and carried the name of its home. From the very beginning, the bank has adopted a sustainable development and improvement approach for all its financial and banking activities and operations. It has kept up with the accelerating developments witnessed by the banking industry nationally and internationally. The bank has also participated in enhancing the investment sector and promoting economic development in Jordan and the countries in which the bank operates through its comprehensive banking products and services that fulfill client needs and requirements across all categories, including individuals, corporate clients, and institutions. It has further effectively participated in national development projects as well as private sector projects.

Today, Bank of Jordan is a leading local bank with a capital of JD 200 million. It has various distribution channels that include branches, offices, and ATMs spread out across Jordan and Palestine, in addition to Electronic and Digital Distribution Channels that include IVR, Internet Banking, Mobile Banking (BOJ Mobile), SMS services, and a contact center (Contact Center).

Bank of Jordan Group currently consists of Bank of Jordan – Jordan and Palestine branches, Conventional Wholesale Bahrain Branch, Bank of Jordan - Iraq, Bank of Jordan – Syria, Excel for Financial Investments Company, and Jordan Leasing Company.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Amman, JO
Year Founded
1960
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