Job Description

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

Central Services is establishing a 2-year contingent Employee Development Specialist to elevate training, documentation, and quality auditing across key operational areas-including document imaging, print & mail, guest relations, physical facilities & security, emergency response, and disaster recovery. You'll build accurate process documentation, deliver engaging training, and provide internal audits that drive efficiency, consistency, and compliance.

What You'll Do

• Create & maintain process documentation. Design clear, user‑friendly SOPs and guides; keep them current with procedural changes. Tools may include Atlassian Confluence, Flare, Microsoft Visio, and Microsoft 365.
• Develop & deliver training. Facilitate onboarding and continuing education for Central Services teams; partner with operational SMEs to ensure training aligns with documented procedures.
• Audit & improve. Perform internal audits, gather departmental metrics, and write audit reports with recommendations to leadership; identify gaps in documentation or training based on findings.
• Support initiatives & governance. Participate in department and company projects, and manage monthly/quarterly/annual reviews to keep documentation accurate and audit‑ready.

Occasional responsibilities: Attend staff meetings; provide cross‑functional training; support team‑building; assist leadership with performance documentation; capture meeting minutes; respond to information requests; shadow employees and provide operational feedback.

What You'll Bring (Qualifications)

Required

• Exceptional written and verbal communication; ability to convey complex information clearly.
• Strong attention to detail and organizational skills; able to manage multiple projects and priorities.
• Demonstrated interest in employee development with foundational knowledge of adult learning and instructional design principles.
• Experience in training facilitation, quality auditing, documentation development, or related functions.
• Analytical and problem‑solving skills; ability to assess training effectiveness and interpret performance metrics for continuous improvement.
• Proven ability to work independently and collaboratively across interdepartmental teams.

Preferred

• Bachelor's degree in instructional design or related field.
• Hands‑on experience with content creation/management.
• Certifications in coaching, instructional design, or related disciplines.
• Project management experience: ability to manage multiple initiatives and deliver on timelines.
• Familiarity with benefit administration or administrative support services (health or financial benefits industry).

How You'll Operate (Role Attributes)

• Problem solving & decision making: Apply critical thinking to evaluate training effectiveness and documentation accuracy; collaborate with SMEs to interpret updates and recommend improvements; exercise discretion when resolving discrepancies and recommending actions.
• Autonomy: Work independently under general supervision with guidance from departmental leadership; prioritize training, documentation, and auditing assignments while adhering to company policies.
• Scope & impact: Responsible for the documentation and distribution of departmental training materials and process documentation across facilities, security, print and mail, document imaging, and guest services. Your work directly influences productivity, service quality, and regulatory compliance.

What We Offer

• Competitive pay

• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program

Why Join Central Services

You'll be part of a multi‑discipline team that keeps core operations running smoothly, with the chance to design learning programs, modernize documentation, and strengthen audit readiness-all with visible impact across the department